Editors and Editorial Board
Jason A. Wolf, Ph.D.
President, The Beryl Institute
Professorial Lecturer, American University
Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 40,000 members and guests in more than 50 countries and establishing the framework for the emerging profession of patient experience.
A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.
Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement. Jason is a professorial lecturer at American University's School of Public Affairs in Washington, DC. He received a B.S. in Foreign Service from Georgetown University, a M.Ed. in Human Resource Development from Vanderbilt University and a Ph.D. in Management and Organization Development from Benedictine University. A recovering marathoner – having run seven – Jason's proudest “accomplishment” remains his family. He currently resides in Nashville, TN with his wife, Beth and sons Samuel and Ian.
Geoffrey A. Silvera, Ph.D.
Assistant Professor of Health Services Administration, Auburn University
Geoffrey believes in the power and influence of health care executives to positively impact patient experiences. As a healthcare management scholar with professional experience in hospital and physician practice settings, Geoffrey has seen the influence and import of the patient experience grow firsthand from a tangential consideration to a central focus in the evaluation of health care service quality. In his role as Associate Editor of the Patient Experience Journal (PXJ), Geoffrey has had the opportunity to contribute in establishing the field of patient experience alongside some of the greatest patient experience scholars and practitioners in the world. Geoffrey is an Assistant Professor at Auburn University’s Health Administration Program in the Department of Political Science in Auburn, AL. He received a B.S. and M.H.A at the University of Florida and a Ph.D. in Health Policy and Administration from Pennsylvania State University. When not working, Geoffrey enjoys spending time with his family.
The Editorial Board for Patient Experience Journal brings together a global collection of leading thinkers, scholars and practitioners across healthcare. These individuals help frame the direction of the journal, ensure we maintain rigorous standards and provide a line of sight to the future as PXJ works to expand the dialogue on patient experience improvement. By contributing to research and writing, supporting the work of others and encouraging new ideas, the Patient Experience Journal Editorial Board helps to expand the exploration into evidence-based, high impact concepts and practices that will positively influence patient experience efforts around the world. Editorial Board members include:
Stefan Agamanolis, Ph.D., Senior Director, Patient Experience, Akron Children’s Hospital
Britt Berrett, Ph.D., Program Director/Faculty, University of Texas at Dallas
Bill Boulding, Ph.D., Dean/J.B. Fuqua Professor of Business Administration, The Fuqua School of Business, Duke University
Megan Chavez, MSHI, MSITL, FACHE, Executive Vice President, Tower
Bob Cottor, M.D., Board Member, Taos Institute
Jim Dunn, Ph.D., DHA, Executive Vice President & Chief Talent Officer, Parkland Hospital
Andrew Gallan, Ph.D., Assistant Professor of Marketing DePaul University
Denise M. Kennedy, MBA, Assistant Professor of Healthcare Systems Engineering, Mayo Clinic College of Medicine / Service Administrator, Mayo Clinic Arizona
Sherri LaVela, Ph.D., MPH, MBA, Director, Center for Evaluation of Practices and Experiences of Patient-Centered Care; Senior Research Health Scientist; Assistant Professor, Center for Healthcare Studies, Institute for Public Health and Medicine, General Internal Medicine and Geriatrics Department of Veterans Affairs, Feinberg School of Medicine, Northwestern University
Celeste Castillo Lee, Patient Advisor and Program Manager, Patient and Family Centered Care, Adult Services, University of Michigan Health System and University Hospital
William G. Lehrman, Ph.D., Social Science Research Analyst,Division of Consumer Assessment & Plan Performance Centers for Medicare & Medicaid Services
Christy Harris Lemak, Ph.D., FACHE, Professor and Chair, Health Services Administration, School of Health Professions, University of Alabama at Birmingham
Karen Luxford, Ph.D., Director, Patient Based Care Clinical Excellence Commission, NSW Health System (Australia)
Daniel D. Maeng, Ph.D., Research Investigator, Center for Health Research, Geisinger Health System
Dianne Marshburn, Ph.D., RN, Nursing Graduate Faculty Member, East Carolina University, College of Nursing
Joseph Michelli, Ph.D., Chief Experience Officer, The Michelli Experience
Victoria Neiderhauser, DrPH, RN, Dean & Professor The University of Tennessee Knoxville, College of Nursing
Zal Press, Founder, Patient Commando Productions / Co-Chair, Global Patient & Family Advisory Council, The Beryl Institute
Sophie Staniszewska, Ph.D., Lead, Patient and Public Involvement and Patient Experiences Programme, RCN Research Institute, Warwick Medical School, University of Warwick (England)
Dominic Vachon, Ph.D., Director, Ruth M. Hillebrand Center for Compassionate Care in Medicine, University of Notre Dame