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Articles

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The patient experience movement moment
William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD

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Hindsight is 20/20: Lessons learned after implementing experience based design
Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, and Deborah Devitt

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Patient experience of care in a student-faculty collaborative practice
Rebecca A. Berman, Scott Elman, Pratyaksh Kumar Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, and Karen Donelan

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Enhancing patient experience by training local trainers in fundamental communication skills
Calvin L. Chou, Laura Cooley, Ellen Pearlman, and Maysel Kemp White

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Creating and sustaining a culture of accountability for patient experience
Denise M. Kennedy MBA; Roshanak Didehban MHS, FACHE; and John P. Fasolino MD

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Evaluation of an advisory committee as a model for patient engagement
Cynthia Kendell, Robin Urquhart, Jill Petrella, Sarah MacDonald, and Meg McCallum

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The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
Fadi Hachem, Jeff Canar, Francis Fullam MA, Andrew S. Gallan PhD, Samuel Hohmann, and Catherine Johnson

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Feasibility of using emergency department patient experience surveys as a proxy for equity of care
Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, and Eric Grafstein

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Are we providing patient-centered care? Preferences about paracentesis and thoracentesis procedures
Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, and Diane B. Wayne

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Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis
Susan Horky LSCW, Laura E. Sherman MSW, Julie Polvinen, and Michael Rich MD

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Exploring the impact of an interprofessional care protocol on the patient experience and outcomes for seniors with diabetes
Linda J. Mast PhD, FACMPE; Ateequr Rahman PhD; Diane Bridges PhD; and Neil L. Horsley DPM

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Learning what high quality compassionate care means for cancer patients and translating that into practice
Fiona McKenzie, Katherine Joel, Charlotte Williams, and Kathy Pritchard-Jones Professor