Articles
The state of patient experience
Jason A. Wolf PhD
Patient leadership: Taking patient experience to the next level?
David McNally; Steve Sharples; Georgina Craig; and Dr Anita Goraya, FRCGP
Bringing patient advisors to the bedside: a promising avenue for improving partnership between patients and their care team
Karine Vigneault, Johanne Higgins, Marie-Pascale Pomey, Josée Arsenault, Valérie Lahaie, Audrey-Maude Mercier, Olivier Fortin, and Alain M. Danino
Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
Sara-Grey M. Charlton, Shannon Parsons, Kimberly Strain, Agnes T. Black, Candy Garossino, and Leanne Heppell
Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam
Parents’ experiences of neonatal care in England
Sarah-Ann Burger Miss, Jenny King Miss, and Amy Tallett Dr
The effect of soothing sound machines and meditation using CD players on relaxation in acute care orthopedic patients
Barbara Ellen Bauer, Carolyn Mitchell, and Erin Salmon
Should I stay or should I go? Patient understandings of and responses to source-isolation practices
Mary Wyer, Rick Iedema, Christine Jorm, Gary Armstrong, Su-Yin Hor, Claire Hooker, Debra Jackson, Clarissa Hughes, Matthew V.N. O'Sullivan, and Gwendolyn L. Gilbert
Conceptualising multiple conditions in Australia: First steps to systemic change to meet the needs of people with serious long-term illnesses
Christine F. Walker
Instruments to measure the inpatient hospital experience: A literature review
Kelly J. Edwards, Kim Walker, and Jed Duff
The patient patient: The importance of knowing your navigator
Sarah M. Wheeler PhD, Julie E. Gilbert PhD, Melissa Kaan MBA, Eric Klonikowski, and Claire MB Holloway MD PhD FRCSC
Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
Sharla Piecowye, Devona Gibson, Janis Carscadden, Kayla Ueland, Gregory Wells, and Scott Oddie
Using a process improvement tool to improve staff skills & enhance the urgent needs patient experience in a women’s health center
Kenneth J. Feldman, Molly Lopez, and Morris Gagliardi
Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
Emily M. Johnston; Kenton J. Johnston; Jaeyong Bae; Jason M. Hockenberry; Ariel C. Avgar; Arnold Milstein MD, MPH; Sandra S. Liu; Ira Wilson; and Edmund Becker
A vision for using online portals for surveillance of patient-centered communication in cancer care
Hardeep Singh, Neeraj K. Arora, Kathleen M. Mazor, and Richard L. Street Jr
The comparative impact of different patient-centered medical home domains on satisfaction among individuals living with type II diabetes
Jon Mills, Allyson Hall, Rebecca Tanner, Jeffrey Harman, David L. Wood, and Charles Lorbeer
Patient needs in advanced Renal Cell Carcinoma: What are patients’ priorities and how well are we meeting them?
Rick Harris, Kate Oake, Robert E. Hawkins, Robert J. Jones, Thomas Powles, and David A. Montgomery
Randomized clinical trial comparing perioperative care for breast cancer patients at a patient hotel versus a general surgical ward
Madleen Anna Camilla Huzell, Johan Frisack, and Kristina Dalberg
A single, complete touch: Population health, the health contact center, and the patient experience
Fran Horner and Susan Marks
Vision, mission, and values: From concept to execution at Mayo Clinic
Sandhya Pruthi, Dawn Marie R. Davis, Dawn L. Hucke, Francesca B. Ripple, Barbara S. Tatzel, James A. Dilling, Paula J. Santrach, Jeffrey W. Bolton, and John H. Noseworthy
