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Patient Experience Journal (PXJ) is a peer-reviewed, open-access journal published by The Beryl Institute. PXJ is committed to disseminating rigorous knowledge and expanding the global conversation on evidence and innovation on patient experience. Grounded in our core principles, PXJ engages all perspectives, with a strong commitment to Patients Included. Submissions are accepted on an ongoing basis and undergo a full double-blind peer review process.

PXJ's reach and impact is reflected in the fact that published articles are downloaded over 15,000 times monthly and accessed in over 220 countries and territories around the world. PXJ is indexed in the Directory of Open Access Journals, Google Scholar, and Crossref and we are committed through our open-access policy to ensure the broadest access to articles possible. PXJ does not charge article processing or open access publication fees at this time.

SPECIAL ISSUE. As we all work to address the current crisis and support one another with information that will help in tackling the challenges we face, we thank all the contributors to our 2021 special issue: The Impact of Inequity & Health Disparities on the Human Experience. We also hope you will consider our call for the 2022 special issue: Elevating the human experience through caring for the healthcare workforce. Find more information on the call for submissions here. We hope this finds you all safe and well at this time.

Current Issue: Volume 8, Issue 3 (2021)

Editorial

Commentary

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Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone
Cynda H. Rushton, Laura J. Wood, Karen Grimley, Jerry Mansfield, Barbara Jacobs, and Jason A. Wolf

Personal Narratives

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How to address fear: A patient’s perspective of seeking care during COVID-19
Rosie Bartel, Sydney Hoel, Nasia Safdar, and Mary Jo Knobloch

Research

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Using design-thinking to investigate and improve patient experience
Jennifer Smiechowski, Megan Mercia, Kyle Kemp, Elizabeth Oddone Paolucci, Maria Santana, and Rahim Kachra

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Co-production development of a decision support tool for peers and service users to choose technologies to support recovery
Mbita Mbao, Yaara Zisman Ilani, Ali Gold, Amanda Myers, Robert Walker, and Karen L. Fortuna

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Consumer representative experiences of partnership with health workers in Australia
Coralie R. Wales, Judith A. Lababedi, Alison Coles, Philip Lee, and Emma Clarke

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Perceptions of the healthcare system among stakeholders
Michael D. Markee, Christine Ascencio, Laura Brugger, Renee Jonas, and Hisako Matsuo

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Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
Sean T. Bomher, Matthew Wood, Elizabeth Uhlhorn, Sandro Marques, Lee Kwiatkowski, Natasa Tekic, Cameron D'Alpe, Natalie M. Pageler, and Lane F. Donnelly

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The effect of service excellence training: Examining providers' patient experience scores
Katelyn J. Cavanaugh, Monica A. Johnson, and Courtney L. Holladay

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Implementing PODS (Patient Oriented Discharge Summary) in an acute medical urban health setting in Vancouver, Canada
Agnes T. Black, Suzanne Nixon, MacLeod Meghan, Christine Wallsworth, Lena Cuthbertson, Beena Parappilly, Jay MacDonald, Kate McNamee, and Cheryl Prinzen

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Patient satisfaction while enrolled in clinical trials: A literature review
Ilufredo Y. Tantoy, Andrea N. Bright, Evan Paelmo, Emily I. Moreland, Ashley N. Trost, Joan Pasquesi, Charlotta Weaver, and Richard T. D'Aquila

Case Studies