Content Posted in 2014
A daughter’s frustration with the dearth of patient- and family-centered care, Cindy Brach
A gathering place for patient experience research: The power of community, Jason A. Wolf PhD
Are we providing patient-centered care? Preferences about paracentesis and thoracentesis procedures, Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, and Diane B. Wayne
Beyond credentialing in physician selection: Application of an instrument that measures behavioral aptitude, Edgar Staren MD, PhD, MBA; Susan Hirt Ph.D.; and Doug Rath M.A.
Book Review: Questioning Protocol, Barbara Lewis MBA
Book Review: The language of caring guide for physicians: communication essentials for patient-centered care (2nd edition), Chet Wyman MD
Caregiving and the experience of health and illness in children living with HIV/AIDS in Gulu District Northern Uganda: An ethnographic research narrative, Constantine S.L. Loum PhD
Concern for the patient’s experience comes of age, Irwin Press PhD
Creating and sustaining a culture of accountability for patient experience, Denise M. Kennedy MBA; Roshanak Didehban MHS, FACHE; and John P. Fasolino MD
Customer service vs. Patient care, Kathy Torpie
Defining Patient Experience, Jason A. Wolf PhD; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA
Enhancing patient experience by training local trainers in fundamental communication skills, Calvin L. Chou, Laura Cooley, Ellen Pearlman, and Maysel Kemp White
Evaluation and measurement of patient experience, Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD
Evaluation of an advisory committee as a model for patient engagement, Cynthia Kendell, Robin Urquhart, Jill Petrella, Sarah MacDonald, and Meg McCallum
Expanding the dialogue on patient experience, Jason A. Wolf PhD
Exploring the impact of an interprofessional care protocol on the patient experience and outcomes for seniors with diabetes, Linda J. Mast PhD, FACMPE; Ateequr Rahman PhD; Diane Bridges PhD; and Neil L. Horsley DPM
Factors in patients’ experience of hospital care: Evidence from California, 2009–2011, Edmund R. Becker PhD; Jason M. Hockenberry PhD; Jaeyong Bae MA; Ariel C. Avgar PhD; Sandra S. Liu PhD, MBA; Ira Wilson MD, MSc; and Arnold Milstein MD, MPH
Feasibility of using emergency department patient experience surveys as a proxy for equity of care, Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, and Eric Grafstein
Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis, Susan Horky LSCW, Laura E. Sherman MSW, Julie Polvinen, and Michael Rich MD
Hindsight is 20/20: Lessons learned after implementing experience based design, Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, and Deborah Devitt
How does patient experience fit into the overall healthcare picture?, Karen Luxford BSc(Hons), PhD, FAIM, FAAQHC and Sue Sutton RN, PhD, FHIMSS
Improving the patient experience through nurse leader rounds, Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes
Improving the patient experience through provider communication skills building, Denise M. Kennedy MBA, John P. Fasolino MD, and David J. Gullen MD
Learning what high quality compassionate care means for cancer patients and translating that into practice, Fiona McKenzie, Katherine Joel, Charlotte Williams, and Kathy Pritchard-Jones Professor
Patient care experiences and perceptions of the patient-provider relationship: A mixed method study, Jennifer Tabler MS; Debra L. Scammon MS, PhD; Jaewhan Kim PhD; Timothy Farrell MD; Andrada Tomoaia-Cotisel MPH, MHA; and Michael K. Magill MD
Patient experience of care in a student-faculty collaborative practice, Rebecca A. Berman, Scott Elman, Pratyaksh Kumar Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, and Karen Donelan
Patients and families as partners in safety, quality, and experiences of care, Amy Jones and Kathy Dutton
Patients’ experiences in the UK: Future strategic directions, Sophie Staniszewska and Neil Churchill
Physician-led patient experience improvement efforts: The CONNECT program, an emerging innovation, Harris P. Baden MD and Jennifer E. Scott MHA
Psychometric properties of the new Patients’ Expectations Questionnaire, Ann Bowling BSc, MSc, PhD and Gene Rowe PhD
The impact of the resident duty hour regulations on surgical patients’ perceptions of care, Shital Shah PhD; Mary Katherine Krause MS, FACHE; Francis Fullam MA; Susan Vanderberg-Dent MD; and Amie E. Solber MS
The patient experience movement moment, William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions, Fadi Hachem, Jeff Canar, Francis Fullam MA, Andrew S. Gallan PhD, Samuel Hohmann, and Catherine Johnson
The role of governing boards in improving patient experience: Attitudes and activities of health service boards in Victoria, Australia, Marie Bismark, Susan Biggar, Catherine Crock, Jennifer M. Morris, and David M. Studdert
To serve patients is our greatest privilege, David T. Feinberg MD, MBA
Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital, Anndale McTavish MA and Cynthia Phillips RRT, MEd
Using a data-driven organizational improvement model to engage an interdisciplinary team in transforming a public women’s health clinic, Kenneth J. Feldman, Molly Lopez, and Morris Gagliardi
Veterans’ experiences of patient-centered care: Learning from guided tours, Sara M. Locatelli PhD; Stephanie Turcios BS, CEPEP; and Sherri L. LaVela PhD, MPH, MBA
What matters most to patients? Participative provider care and staff courtesy, Andrew H. Van de Ven
“Working the system”: The experience of being a primary care patient, Michelle LA Nelson PhD, Mark G. Torchia PhD, Jennifer B. Mactavish PhD, and Ruby E. Grymonpre PharmD