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Patient Experience Journal

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    Content Posted in 2014

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    A daughter’s frustration with the dearth of patient- and family-centered care, Cindy Brach

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    A gathering place for patient experience research: The power of community, Jason A. Wolf PhD

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    Are we providing patient-centered care? Preferences about paracentesis and thoracentesis procedures, Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, and Diane B. Wayne

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    Beyond credentialing in physician selection: Application of an instrument that measures behavioral aptitude, Edgar Staren MD, PhD, MBA; Susan Hirt Ph.D.; and Doug Rath M.A.

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    Book Review: Questioning Protocol, Barbara Lewis MBA

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    Book Review: The language of caring guide for physicians: communication essentials for patient-centered care (2nd edition), Chet Wyman MD

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    Caregiving and the experience of health and illness in children living with HIV/AIDS in Gulu District Northern Uganda: An ethnographic research narrative, Constantine S.L. Loum PhD

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    Concern for the patient’s experience comes of age, Irwin Press PhD

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    Creating and sustaining a culture of accountability for patient experience, Denise M. Kennedy MBA; Roshanak Didehban MHS, FACHE; and John P. Fasolino MD

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    Customer service vs. Patient care, Kathy Torpie

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    Defining Patient Experience, Jason A. Wolf PhD; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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    Enhancing patient experience by training local trainers in fundamental communication skills, Calvin L. Chou, Laura Cooley, Ellen Pearlman, and Maysel Kemp White

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    Evaluation and measurement of patient experience, Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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    Evaluation of an advisory committee as a model for patient engagement, Cynthia Kendell, Robin Urquhart, Jill Petrella, Sarah MacDonald, and Meg McCallum

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    Expanding the dialogue on patient experience, Jason A. Wolf PhD

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    Exploring the impact of an interprofessional care protocol on the patient experience and outcomes for seniors with diabetes, Linda J. Mast PhD, FACMPE; Ateequr Rahman PhD; Diane Bridges PhD; and Neil L. Horsley DPM

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    Factors in patients’ experience of hospital care: Evidence from California, 2009–2011, Edmund R. Becker PhD; Jason M. Hockenberry PhD; Jaeyong Bae MA; Ariel C. Avgar PhD; Sandra S. Liu PhD, MBA; Ira Wilson MD, MSc; and Arnold Milstein MD, MPH

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    Feasibility of using emergency department patient experience surveys as a proxy for equity of care, Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, and Eric Grafstein

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    Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis, Susan Horky LSCW, Laura E. Sherman MSW, Julie Polvinen, and Michael Rich MD

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    Hindsight is 20/20: Lessons learned after implementing experience based design, Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, and Deborah Devitt

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    How does patient experience fit into the overall healthcare picture?, Karen Luxford BSc(Hons), PhD, FAIM, FAAQHC and Sue Sutton RN, PhD, FHIMSS

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    Improving the patient experience through nurse leader rounds, Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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    Improving the patient experience through provider communication skills building, Denise M. Kennedy MBA, John P. Fasolino MD, and David J. Gullen MD

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    Learning what high quality compassionate care means for cancer patients and translating that into practice, Fiona McKenzie, Katherine Joel, Charlotte Williams, and Kathy Pritchard-Jones Professor

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    Patient care experiences and perceptions of the patient-provider relationship: A mixed method study, Jennifer Tabler MS; Debra L. Scammon MS, PhD; Jaewhan Kim PhD; Timothy Farrell MD; Andrada Tomoaia-Cotisel MPH, MHA; and Michael K. Magill MD

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    Patient experience of care in a student-faculty collaborative practice, Rebecca A. Berman, Scott Elman, Pratyaksh Kumar Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, and Karen Donelan

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    Patients and families as partners in safety, quality, and experiences of care, Amy Jones and Kathy Dutton

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    Patients’ experiences in the UK: Future strategic directions, Sophie Staniszewska and Neil Churchill

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    Physician-led patient experience improvement efforts: The CONNECT program, an emerging innovation, Harris P. Baden MD and Jennifer E. Scott MHA

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    Psychometric properties of the new Patients’ Expectations Questionnaire, Ann Bowling BSc, MSc, PhD and Gene Rowe PhD

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    The impact of the resident duty hour regulations on surgical patients’ perceptions of care, Shital Shah PhD; Mary Katherine Krause MS, FACHE; Francis Fullam MA; Susan Vanderberg-Dent MD; and Amie E. Solber MS

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    The patient experience movement moment, William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD

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    The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions, Fadi Hachem, Jeff Canar, Francis Fullam MA, Andrew S. Gallan PhD, Samuel Hohmann, and Catherine Johnson

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    The role of governing boards in improving patient experience: Attitudes and activities of health service boards in Victoria, Australia, Marie Bismark, Susan Biggar, Catherine Crock, Jennifer M. Morris, and David M. Studdert

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    To serve patients is our greatest privilege, David T. Feinberg MD, MBA

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    Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital, Anndale McTavish MA and Cynthia Phillips RRT, MEd

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    Using a data-driven organizational improvement model to engage an interdisciplinary team in transforming a public women’s health clinic, Kenneth J. Feldman, Molly Lopez, and Morris Gagliardi

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    Veterans’ experiences of patient-centered care: Learning from guided tours, Sara M. Locatelli PhD; Stephanie Turcios BS, CEPEP; and Sherri L. LaVela PhD, MPH, MBA

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    What matters most to patients? Participative provider care and staff courtesy, Andrew H. Van de Ven

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    “Working the system”: The experience of being a primary care patient, Michelle LA Nelson PhD, Mark G. Torchia PhD, Jennifer B. Mactavish PhD, and Ruby E. Grymonpre PharmD

 
 
 

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