Content Posted in 2015
A single, complete touch: Population health, the health contact center, and the patient experience, Fran Horner and Susan Marks
A vision for using online portals for surveillance of patient-centered communication in cancer care, Hardeep Singh, Neeraj K. Arora, Kathleen M. Mazor, and Richard L. Street Jr
Book Review: Being Mortal: Illness, Medicine and What Matters in the End, Sue Sutton
Bringing patient advisors to the bedside: a promising avenue for improving partnership between patients and their care team, Karine Vigneault, Johanne Higgins, Marie-Pascale Pomey, Josée Arsenault, Valérie Lahaie, Audrey-Maude Mercier, Olivier Fortin, and Alain M. Danino
Building national consensus on experiences of care, Anna Baranski, Neil Churchill, and Sophie Staniszewska
Cancer patients’ experiences of error and consequences during diagnosis and treatment, Henriette Lipczak, Liv H. Dørflinger, Christine Enevoldsen, Mette M. Vinter, and Jeanne L. Knudsen
Conceptualising multiple conditions in Australia: First steps to systemic change to meet the needs of people with serious long-term illnesses, Christine F. Walker
Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model, Olena Mazurenko MD, PhD; Sheila Bock PhD; Catherine Prato; and Margarita Bondarenko
Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders, Denise M. Kennedy
Health information technology: A key ingredient of the patient experience, Matthew Werder
Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011, Emily M. Johnston; Kenton J. Johnston; Jaeyong Bae; Jason M. Hockenberry; Ariel C. Avgar; Arnold Milstein MD, MPH; Sandra S. Liu; Ira Wilson; and Edmund Becker
Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach, Sharla Piecowye, Devona Gibson, Janis Carscadden, Kayla Ueland, Gregory Wells, and Scott Oddie
Instruments to measure the inpatient hospital experience: A literature review, Kelly J. Edwards, Kim Walker, and Jed Duff
Managing patient expectations at emergency department triage, Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam
Meaningful and effective patient engagement: What matters most to stakeholders, Mandy Bellows, Katharina Kovacs Burns, Karen Jackson, Brae Surgeoner, and Jennifer Gallivan
Measuring patient experience in a safety net setting: Lessons learned, Nina Shabbat, Katy Dobbins, Sonja Seglin, and Kristin Davis
Parents’ experiences of neonatal care in England, Sarah-Ann Burger Miss, Jenny King Miss, and Amy Tallett Dr
Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process, Sara-Grey M. Charlton, Shannon Parsons, Kimberly Strain, Agnes T. Black, Candy Garossino, and Leanne Heppell
Patient centered infertility care: The health care provider’s perspective, Alana Streisfield, Nurun Chowdhury, Rebecca Cherniak, and Heather Shapiro
Patient complaints as predictors of patient safety incidents, Helen L. Kroening, Bronwyn Kerr, James Bruce, and Iain Yardley
Patient experience established: One year later, Geoffrey A. Silvera and Jason A. Wolf PhD
Patient leadership: Taking patient experience to the next level?, David McNally; Steve Sharples; Georgina Craig; and Dr Anita Goraya, FRCGP
Patient needs in advanced Renal Cell Carcinoma: What are patients’ priorities and how well are we meeting them?, Rick Harris, Kate Oake, Robert E. Hawkins, Robert J. Jones, Thomas Powles, and David A. Montgomery
Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced, Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, and Vincent Dumez
Patient satisfaction reported by in-visit and after-visit surveys, Rukiya Wongus, Nicholas H. Schluterman, Sharon Feinstein, Nihkolle McGirt, Deborah R. Greenberg, and David B. Schwartz
Randomized clinical trial comparing perioperative care for breast cancer patients at a patient hotel versus a general surgical ward, Madleen Anna Camilla Huzell, Johan Frisack, and Kristina Dalberg
Reframing the work on patient experience improvement, Jocelyn Cornwell
Should I stay or should I go? Patient understandings of and responses to source-isolation practices, Mary Wyer, Rick Iedema, Christine Jorm, Gary Armstrong, Su-Yin Hor, Claire Hooker, Debra Jackson, Clarissa Hughes, Matthew V.N. O'Sullivan, and Gwendolyn L. Gilbert
So much more than a “pair of brown shoes”: Triumphs of patient and other stakeholder engagement in patient-centered outcomes research, Amanda Brodt, M.P.P.; Christine K. Norton, M.A.; and Amy Kratchman
The Children’s Hospital of Philadelphia Family Partners Program: Promoting child and family-centered care in pediatrics, Amy Kratchman, BA; Darlene Barkman, MA; Kathy Conaboy, BA; Anna de la Motte, MSed; Rachel Biblow, MSW; and Katherine Bevans, PhD
The comparative impact of different patient-centered medical home domains on satisfaction among individuals living with type II diabetes, Jon Mills, Allyson Hall, Rebecca Tanner, Jeffrey Harman, David L. Wood, and Charles Lorbeer
The critical role of family in patient experience, Brian Boyle
The effect of soothing sound machines and meditation using CD players on relaxation in acute care orthopedic patients, Barbara Ellen Bauer, Carolyn Mitchell, and Erin Salmon
The patient experience movement moves on, Jason A. Wolf PhD
The patient patient: The importance of knowing your navigator, Sarah M. Wheeler PhD, Julie E. Gilbert PhD, Melissa Kaan MBA, Eric Klonikowski, and Claire MB Holloway MD PhD FRCSC
The patient portal and abnormal test results: An exploratory study of patient experiences, Traber Giardina, Varsha Modi, Danielle Parrish, and Hardeep Singh
The power of patient ownership: The path from engagement to equity, Zal Press and Dawn Richards
The state of patient experience, Jason A. Wolf PhD
Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs, Lynda Belanger, Francois Rainville, Martin Coulombe, and Annie Tremblay
Using a process improvement tool to improve staff skills & enhance the urgent needs patient experience in a women’s health center, Kenneth J. Feldman, Molly Lopez, and Morris Gagliardi
Variations in the patients’ hospital care experience by states’ strategy for Medicaid expansion: 2009-2013, Edmund Becker; Kenton Johnston PhD; Jaeyong Bae; Jason M. Hockenberry PhD; Ariel C. Avgar; Sandra Liu; Ira Wilson; and Arnold Milstein MD, MPH
Vision, mission, and values: From concept to execution at Mayo Clinic, Sandhya Pruthi, Dawn Marie R. Davis, Dawn L. Hucke, Francesca B. Ripple, Barbara S. Tatzel, James A. Dilling, Paula J. Santrach, Jeffrey W. Bolton, and John H. Noseworthy
Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment, Blaine Parrish, Amita N. Vyas, and Grace Douglass
