Content Posted in 2017
Accelerating patient experience performance: Collaboration and engagement as drivers for success, Sidney Klajner
An experience of practitioners navigating the role of patient/caregiver, Susan M. Shaw and Rain Lamdin
An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand, Kelly L. Bohot, Rebecca C. Hammond, and Teresa A. Stanbrook
A trip to healthcare, david e. matz
Call for Submissions. Special Issue – July 2018: Patient & Family Experience in Children’s Hospitals and Pediatric Care, Patient Experience Journal
Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior, Minna Saslaw, Dana R. Sirota, Deborah P. Jones, Marcy Rosenbaum, and Steven Kaplan
Engaging rural residents in patient-centered health care research, Michelle Levy, Cheryl Holmes, Amy Mendenhall, and Whitney Grube
Evaluating variables of patient experience and the correlation with design, Dyutima Jha, Amy Keller Frye, and Jennifer Schlimgen
Experience-based co-design: A method for patient and family engagement in system-level quality improvement, Bianca Fucile, Erica Bridge, Charlene Duliban, and Madelyn P. Law Dr.
Experiences of communication barriers between physicians and immigrant patients: A systematic review and thematic synthesis, Salim Ahmed, Sonya Lee, Nusrat Shommu, Nahid Rumana, and Tanvir Turin
Exploratory pilot testing of the psychometric properties of the person engagement index instrument among older, community-dwelling adults, Ellen Swartwout, Taya Irizarry, Annette DeVito Dabbs, and Scott Barnett
From darkness to hope: A journey through patient experience, Janell M. Ross
Healthcare providers versus patients' understanding of health beliefs and values, Betty M. Kennedy, Matloob Rehman, William D. Johnson, Michelle B. Magee, Robert Leonard, and Peter T. Katzmarzyk
I’m going to tell you a little about myself: Illness centrality, self-image and identity in cystic fibrosis, Susan Horky LCSW, Laura Sherman LICSW, Julie K. Polvinen BA, Medhavi Saxena MD, and Michael Rich MD
Increasing patient engagement in healthcare service design: a qualitative evaluation of a co-design programme in New Zealand, Lynne Margaret Maher Dr., Brooke Hayward, Patricia Hayward, and Chris Walsh Dr
Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand, Lynne Margaret Maher Dr., Brooke Hayward, Patricia Hayward, and Chris Walsh Dr
Integrating person directed care into the client experience, Tammy L. Marshall Ms., Joann P. Reinhardt, Orah Burack, and Audrey S. Weiner
Lack of patient involvement in care decisions and not receiving written discharge instructions are associated with unplanned readmissions up to one year, Kyle A. Kemp, Hude Quan, and Maria J. Santana
Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers, Chien-Ching Li, Peter Barth, Andrew N. Garman, Matthew M. Anderson, and Peter W. Butler
Learning and leading in the experience age, Jane Cummings
Maintaining public health insurance benefits: How primary care clinics help keep low-income patients insured, Rose L. Harding, Jennifer D. Hall, Jennifer DeVoe, Heather Angier, Rachel Gold, Christine Nelson, Sonja Likumahuwa-Ackman, John Heintzman, Aleksandra Sumic, and Deborah J. Cohen
Operationalizing person-centered care practices in long-term care: recommendations from a “Resident for a Day” experience, Jennifer L. Johs-Artisensi
Patient and provider experiences with relationship, information, and management continuity, Jeanette Jackson, Gail MacKean, Tim Cooke, and Markus Lahtinen
Patient Experience: A return to purpose, Jason A. Wolf PhD
Patient experience in the behavioral health setting: Key best practices throughout an organizational journey, Mark L. D'Agostino, Tena Vizner, Daniel Wald, Linda Espinosa, and Rick Evans
Patient experience of taking adjuvant endocrine therapy for breast cancer: a tough pill to swallow, Kuang-Yi Wen, Rita Smith, Aruna Padmanabhan, and Lori Goldstein
Patient experiences in intensive care units: a systematic review, Serpil Topçu, Şule Ecevit Alpar, Bilgi Gülseven, and Ayda Kebapçı
Patient experiences of cancer care: scoping review, future directions, and introduction of a new data resource: Surveillance Epidemiology and End Results-Consumer Assessment of Healthcare Providers and Systems (SEER-CAHPS), Michelle A. Mollica, Lisa M. Lines, Michael T. Halpern, Edgardo Ramirez, Nicola Schussler, Matthew Urato, Ashley Wilder Smith, and Erin E. Kent
Patient Experience: The field and future, Geoffrey A. Silvera, Courtney N. Haun MPH, and Jason A. Wolf PhD
Patient perspectives on quality family planning services in underserved areas, Debora Goldberg, Bhakthi Sahgal, Tishra Beeson, Susan F. Wood, Holly Mead, Aliyah Abdul-Wakil, Hallie Stevens, Pinyao Rui, and Sara Rosenbaum
Patient safety: just ask. Patients as reporters of real-time safety data; a pilot project to improve patient safety in secondary care, Thomas A. Cairns Dr and Iain Mccallum Mr
Perfect ratings with negative comments: Learning from contradictory patient survey responses, Andrew S. Gallan, Marina Girju, and Roxana Girju
Pushing the boundaries of patient experience, Jason A. Wolf PhD
“Quiet at Night”: Reduced overnight vital sign monitoring linked to both safety and improvements in patients’ perception of hospital sleep quality, Kevin Stiver, Nandini Sharma, kayla geller, lisa smith, julie stephens, emile daoud, susan moffatt-bruce, and ernest mazzaferri
Rebalancing the patient experience: 20 years of a pendulum swing, Tiffany Christensen
Reconnecting the mind and body: A pilot study of developing compassion for persistent pain, Sarah L. Parry Dr and Zoey Malpus Dr
The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement, Alison Tothy, Sunitha K. Sastry, Heather M. Limper, Paul Suett, Mary Kate Springman, and Susan M. Murphy
The impact of provider service networks in Florida Medicaid managed care on enrollees’ satisfaction, Sinyoung Park, Jeffrey S. Harman, and Allyson G. Hall
The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study, Timothy Lesaca MD
The paradigm of patient must evolve: Why a false sense of limited capacity can subvert all attempts at patient involvement, Dave deBronkart
The patchwork perspective: A new view for patient experience, Jason A. Wolf PhD
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss, Kenneth Royal and April Kedrowicz
Understanding the role of patient and public involvement in renal dietetic research, Andrew Morris Mr, Deborah Biggerstaff, Nithya Krishnan, and Deborah Lycett
Using appreciative inquiry as a framework to enhance the patient experience, Kerry Moorer MBA; Schawan Kunupakaphun; Elilzabeth Delgado; Matthew Moody; Christina Wolf MSN, RN, CNL; Karen Moore RN, MS, FACHE; and Pracha Eamranond MD, MPH
“We were learning together and it felt good that way.” A case study of a participatory group music program for cancer patients, Laurie Sadowski
When one is sick and two need help: Caregivers’ perspectives on the negative consequences of caring, Ilja Ormel, Susan Law, Courtney Abbott, Mark Yaffe, Marc Saint-Cyr, Kerry Kuluski, Debbie Josephson, and Ann C. Macaulay
