Content Posted in 2019
A case study of the patient wait experience in an emergency department with therapy dogs, Colleen A. Dell, James Stempien, Lindsey Broberg, Alicia Husband, Lacey Jurke, Betty Rohr, Jane Smith, Joseph Rubin, Susan Tupper, Donna Goodridge, Cathie Fornssler, and Logan Fele-Slaferek
Acquiring knowledge prior to diagnosis: A grounded theory of patients’ experiences, Jennifer K. Roddis, Immy Holloway, Carol Bond, and Kathleen T. Galvin
A next-day, brief e-survey overcomes the excessive variability seen in CAHPS-style emergency department surveys so that individual physician performance can be assessed on a regular basis, Tom Scaletta, Eva Hare, and Christopher Sung Lee
A novel mobile biobehavioral regulation system for personalized trauma recovery support, Holly Matto, Padmanabhan Seshaiyer, Anna Newcomb, Shira Rothberg, and Adriana Lopez-Piper
“Anyone can co-design?”: A case study synthesis of six experience-based co-design (EBCD) projects for healthcare systems improvement in New South Wales, Australia, Tara L. Dimopoulos-Bick, Claire O'Connor, Jane Montgomery, Tracey Szanto, Marion Fisher, Violeta Sutherland, Helen Baines, Phillip Orcher, John Stubbs, Lynne Maher, Raj Verma, and Victoria J. Palmer
A patient portal push toward acceptance and utilization of the technology, Deborah Kornacker DNP, RN; Kathy Fitzgerald Ph.D., RN; and Stacie Elder Ph.D.,RN, CNE
Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections, Jessica Colyer, Tina Halley, Melissa Winter, Jennifer Coldren, and Martha Parra
Assessing capacity to engage in healthcare to improve the patient experience through health information technology, Cynthia J. Sieck, Daniel M. Walker, Megan Gregory, Naleef Fareed, and Jennifer L. Hefner
Awakening from a medical mystery: one patient’s experience of being undiagnosed, Dwane UnRuh
Beneath the surface of talking about physicians: A statistical model of language for patient experience comments, Taylor Turpen; Lea Matthews MD; and Senem Guney PhD, CPXP
Call for Submissions Special Issue - July 2020: Patient & Family Experience in Behavioral Health, Patient Experience Journal
Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation, Moyez Jiwa, Catherine Krejany, Lee Gaedtke, Epi Kanjo, Ruthra Nagendran, Carolyn O'Shea, and Iain Greenlees
“Can I still get a tattoo?” Patients’ experiences across the clinical trajectory for metastatic melanoma: a dynamic narrative model of patient journey, Klay Lamprell, Melvin Chin, and Jeffrey Braithwaite
Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?, Rebecca Baines, John Donovan, Samantha Regan de Bere, Julian Archer, and Ray Jones
Conceptual frameworks and degrees of patient engagement in the planning and designing of health services: A scoping review of qualitative studies, Umair Majid and Anna Gagliardi
Co-producing healthcare in a volume vs. value-based healthcare system: perspective of a parent of a patient and a health professions’ educator, Rosemary M. Caron
Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?, Tara Servati, Kalpana Pethe, and Victoria Tiase
Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization, Kimberley Marshall-Aiyelawo PhD, USN, MSC (Ret); Richard Bannick PhD, USAF, MSC (Ret); Sharon Beamer AuD; Melissa Gliner PhD; Terry McDavid Ms; Daniel Muraida PhD; Janice Ellison USAF Nursing Services (Ret); Beatrice Abiero PhD; Alan Roshwalb PhD; and Mark Andrews
Engagement of patients with scleroderma to revise an internet self-management program, Janet L. Poole, Sharon L. Newbill, Jennifer Serrano, Dana Rosson, Josephine Battyany, Laura Dyas, Luke Evnin, Dennis W. Raisch, Cynthia Maxwell, Mary Alore, Saville Kellner, Pedro Cuencas, Richard M. Silver, and Dinesh Khanna
Engaging under- and/or never-engaged populations in health services: A systematic review, Lesley Moody, Erica Bridge, Vidhi Thakkar, Naomi Peek, Tanvi Patel, Suman Dhanju, and Simron Singh
Enhancing emergency care environments: Supporting suicidal distress and self-harm presentations through environmental safeguards and the built environment, Stephanie Liddicoat
Exploring interventions to increase primary care providers’ use of self-management goals, Nanci Reiland, Kathleen Fitzgerald, and Mary E. Maragos
From diagnosis to routine care in type 1 diabetes in children: Parents’ experiences, Géraldine Heilporn, Maude Laberge, André Côté, and Monia Rekik
How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion, Lauren Paige Ramsey, Laura Sheard Dr, Rebecca Lawton Professor, and Jane O'Hara Dr
How have Patients' Experiences of Cancer Care Been Linked to Survival? A Systematic Review, Saleh A. Alessy, Margreet Lüchtenborg Dr, and Elizabeth A. Davies Dr.
Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting, Natalie Sanchez and Kimberly Hermis
Involving patients and families in a social robot study, Lillian Hung, Annette Berndt, Christine Wallsworth, Neil Horne, Mario Gregorio, Jim Mann, Cindy Liu, Evan Woldum, Andy Au-Yeung, and Habib Chaudhury
Is it fair to compare? A patient and family experience of two healthcare systems and neurosurgical teams within a two-week period, Laura Miller CPXP
NHS England Always Events® program: Developing a national model for co-production, Claire Marshall, Angela Zambeaux, Esther Ainley, David McNally, Jenny King Miss, Lorraine Wolfenden, and Helen Lee
One patient's experiences and expectations in the healthcare system: Complicated and critical illness with rare diagnosis described by his advocate, Jennifer Cademartori
Patient-initiated second opinions during acute hospital care, Roni Gagin, Neta HaGani, Esti Zigelboim, and Shiri Shinan-Altman
Patient participation in medical consultations: the experience of patients from various ethnolinguistic backgrounds, Rhéa Rocque, Annabel Levesque, and Yvan Leanza
Patient perception of telephone follow-up after resection for colorectal cancer: Is it time for an alternative to the out-patient clinic?, Marcus Gilmartin, Nicholas Leaver, George Hall, Helena Fawdry, Seung Lee, James Nicholson, Ramya Kalaiselvan, and Raj Rajaganeshan
Patient perspectives: Four pillars of professionalism, Laura Yvonne Bulk OT(Reg), MOT, BSW; Donna Drynan; Sue Murphy; Patricia Gerber; Roberta Bezati; Sacha Trivett; and Tal Jarus
Reframing innovation and technology for healthcare: A commitment to the human experience, Jason A. Wolf PhD, CPXP
Reframing the conversation on patient experience: Three considerations, Jason A. Wolf PhD, CPXP
Refugees' perceptions of primary care: What makes a good doctor's visit?, Anne Mutitu, Bev Zabler, and Jeana M. Holt
Representing the patient experience of heart failure through empathy, journey and stakeholder mapping, Leanna Woods, Jed Duff, Erin Roehrer, Kim Walker, and Elizabeth Cummings
Service user interview panels for recruitment to UK child and adolescent mental health services: A questionnaire study exploring the experiences of young people, staff and candidates, Sophie M. Allan Ms and Emma Travers-Hill Dr
Seven steps to successful change: How a large academic medical center prepared patients for organizational change, Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, and Jason Morgan
Socio-demographic predictors associated with capacity to engage in health care, Ran Sun, Linden Wu, Scott Barnett, Patsy Deyo, and Ellen Swartwout
Technology, innovation and transforming healthcare faster, smarter and together: A conversation with Dr. Rasu Shrestha, Jason A. Wolf PhD, CPXP
The digital revolution will see you now: transforming patient experience in the digital era, Emily Kagan Trenchard, Laura Semlies, and Sven Gierlinger
The future of patient experience: Five thoughts on where we must go from here, Jason A. Wolf PhD, CPXP
The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores, Erin Godden, Andrea Paseka, Jan Gnida, and Joe Inguanzo
The importance of physician to physician coaching, medical director and staff engagement and doing “one thing different”, Ghazala Q. Sharieff
Transformations in health information technology and the impact on patient experience, Cynthia J. Sieck PhD, MPH and Tim R. Huerta PhD, MS
Twelve principles to support caregiver engagement in health care systems and health research, Kerry Kuluski, Kristina M. Kokorelias, Allie Peckham, Jodeme Goldhar, John Petrie, and Carole Anne Alloway
Using experience-based design to understand the patient and caregiver experience with delirium, Lauren Russ, Jennifer Phillips, Val Ferris, Amy London, Logan Kendall, and Craig Blackmore
Using patient experience in optimizing the total knee arthroplasty patient journey, Nienke Wolterbeek, Dieuwertje J. Hiemstra, Fiona A. van der Hoeven, and Kiem G. Auw Yang
Volunteer contributions in the emergency department: A scoping review, Sophie Glanz, Brittany Ellis, Shelley L. McLeod, Cameron Thompson, Don Melady, and Michelle Nelson
