Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients, residents and families across healthcare settings.

In 2019, PXJ had over 146,000 individual article downloads by more than 6500 institutions in 200 countries and territories. PXJ has a current acceptance rate of 58%.

PXJ is published in association with The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. Register to receive additional information on patient experience from The Beryl Institute here.


As an open-access publication we do not have formal subscriptions, but we invite you to join our email list to receive notifications on the latest publications as well as updates and other pertinent news from PXJ. Click here to sign up.


PXJ is an active advocate for and supporter of the Patients Included movement and the newest charter to provide Patients Included Journals. With this commitment, we have intentionally worked to achieve to the following criteria:

  • At least two patients sit on the editorial board of the journal. We are committed to engaging all perspectives in our work and ensure at least two voices representing the perspective of patients or family members/caregivers on our editorial board.
  • Patients routinely publish editorials, reviews, or research articles in the journal as authors. Patients and family members/caregivers are regular contributors to each issue including an invited patient/family commentary, peer reviewed research submissions as authors/co-authors and as providers of personal narratives.
  • Patients serve as peer reviewers of submissions to the journal. As a double-blind, peer reviewed journal, the review process is extensive and inclusive, and engages individuals representing the breadth of voices across the healthcare spectrum from academics and researchers to practitioners and patients and family members/caregivers.
  • The journal is an open access publication, with no barriers to access full text content. As an open access publication with no fees for engagement to submit or publish or to access the journal itself, we reinforce the critical need to ensure cutting edge research is accessible to all committed to the patient experience conversation.


Patient Experience Journal brings scholars, healthcare professionals, patients and families together to engage in the latest discussion of efforts to improve the patient experience. The journal provides scholars the best in research, theory, and methodology, while also informing professionals on issues that will impact their work along the healthcare continuum and across the range of healthcare settings from primary to acute care, long term care to home health, outpatient efforts to surgery centers, and more. It also provides an outlet for patients and families to share their perspectives and experiences. The unifying concept for all articles in PXJ will be a focus on patient experience, broadly defined. Specifically, PXJ is focused on four related audiences:

  • Researchers exploring patient, organizational and process issues that impact the delivery of service, quality and safety
  • Healthcare professionals from a range of backgrounds and settings who want to base their practice on relevant knowledge and best practices
  • Patients and family members who actively engage and/or by default are impacted by systemic and organizational healthcare decisions in their need for care
  • Policymakers and other leaders examining the impact organizational, societal and policy decisions can have on the actions of patients and those working on the delivery of healthcare services.


Patient Experience Journal is a bi-annual, peer-reviewed, virtual, open-access publication. Therefore, it does not have a set number of articles in each volume. Rather the extent of content inclusion is grounded in its rigorous nature, relevance to the intent of the journal, and a contribution to the field of patient experience. PXJ publishes twice annually in April and November, with a special issue in July. PXJ seeks submissions on an ongoing basis for future issues. Papers should address the full range of topics critical to the evaluation and impact of patient experience practices, efforts and influences including:

  • Implications for action in quality, safety or service efforts.
  • Practices or programs occurring across the continuum of care.
  • Efforts taking place across healthcare settings – from physician practices, to inpatient and pediatric environments, to long term and hospice care.
  • Exploration of the implications of policy, governmental or system efforts or other models of care (e.g., population health management, medical homes, ACOs, etc.) and the sharing of proven practices.
  • International submissions encouraged.
    • To learn more about the type of pieces of interest to PXJ, please review our author guidelines. An overview of the review process is also available via those guidelines. You can start the submission process by clicking Submit Article.


      An interactive Editorial Board and broad community of peer reviewers will guide Patient Experience Journal. Editorial Board Members will serve a two-year term and focus on the following roles:

      • Editorial strategy advisors: Board members will serve as a source of inspiration and advice in guiding the development and direction of the journal.
      • Journal ambassadors: Board members will act as ambassadors for the journal, sourcing potential authors and readers and also potential subscribers. They will also encourage students and colleagues to contribute to, read and cite the journal.
      • Peer review: In conjunction with the community of reviewers, board members may take on the role of peer reviewer for submissions to the publication dependent on timing and topic.


      For inquiries regarding Patient Experience Journal please contact:
      Jason A. Wolf, Ph.D., Editor

      Follow us on Twitter: @pxjournal