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About PXJ

Contents

  • About PXJ
  • Call for Submissions
  • Special Issues
  • Objectives & Principles
  • Patients Included
  • Commitment to Positively Impacting Healthcare
  • Editorial Board
  • Call for Reviewers
  • Indexing
  • Stay Informed
  • Contact Us

    • About PXJ

    Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients, family members and care partners, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the broader human across healthcare settings.

    Articles from PXJ have been downloaded over 1.2 million times since our launch in April 2014 by individuals in representing over 24,000 institutions in more than 220 countries and territories. PXJ has a current acceptance rate of 56%.

    Patient Experience Journal does not publish a set number of articles in each volume. Rather the extent of content inclusion is grounded in its rigorous nature, relevance to the intent of the journal, and a contribution to the field of patient experience. PXJ publishes three times annually, once in April and November, with a special issue in August of each year.

    PXJ is published in association with The Beryl Institute, a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. You can register to receive additional information and updates from The Beryl Institute here.

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    Call for Submissions

    PXJ seeks submissions on an ongoing basis for future issues. Papers should address the full range of topics critical to the evaluation and impact of patient experience practices, efforts and influences including:
    • Implications for action in quality, safety or service efforts.
    • Practices or programs occurring across the continuum of care.
    • Efforts taking place across healthcare settings – from physician practices, to inpatient and pediatric environments, to long term and hospice care.
    • Exploration of the implications of policy, governmental or system efforts or other models of care (e.g., population health management, medical homes, ACOs, etc.) and the sharing of proven practices.
    • International submissions encouraged.

        • To learn more about the type of pieces of interest to PXJ, please review our author guidelines. An overview of the review process is also available via those guidelines. You can start the submission process by clicking the "Submit Article" button to the top right of this page.

        SPECIAL UPDATE: Effective August 8, 2024, PXJ will be moving to a new submission platform. All new articles will be submitted via Editorial Manager using the same "Submit Article" link above. For those authors with submissions in our current pipeline, your article will continue to reside on our current submissions platform until a final decision is reached or publication of your article.

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        Special Issues

        Special Issue topics are determined by the editorial team of PXJ and are typically released in early August of each year. Special Issue submissions follow the same process and author guidelines as any issue submission. Potential authors are encouraged to review all submission guidelines and follow the process as outlined. The current call for submissions for our next special issue is pending and will be announced here.

        ANNOUNCEMENT - SPECIAL ISSUE 2025
        Partnership, Collaboration and Co-Production in Experience Improvement: Engaging the Voice of Patients and Care Partners Beyond Surveys
        This special issue of Patient Experience Journal (PXJ) will delve into the practices, processes, systems, and structures that organizations are using and researchers are exploring to effectively bring the collective expertise and lived experiences of those in healthcare with the intent of driving comprehensive solutions and lasting experience improvement. The issue seeks research and practices exploring and applying innovative means of actively engaging and acting on patient, care partner and community voices, including processes of coproduction, collaborative improvement and alternative paths for inviting, collecting and using input that has led to improvement efforts and measurable outcomes. As the healthcare ecosystem adjusts to how consumers of care provide feedback and where valuable input can be identified and engaged, a commitment to human experience calls on us to ensure the most effective, easy, and impactful avenues for gathering and acting on the voices of all we serve. This special issue will be released in August of 2025. Articles for this special issue should be designated as such in the accompanying cover letter at the time of submission. The deadline for submission for his special issue is March 14, 2025.

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        Objectives & Principles

        With a diverse healthcare audience in mind, PXJ publishes a variety of articles designed to help individuals and organizations enact positive, successful patient experience actions and efforts and transform the human experience in healthcare. The specific objectives of the journal are to:

        • Present a range of conceptual frameworks that can be used in addressing patient experience challenges
        • Describe and document intervention techniques, consultation activities, emergent innovations, and educational practices that can influence and impact healthcare organizational decisions
        • Employ a full range of research science – from pure survey-based qualitative and quantitative investigations to observation and ethnographic exploration that provide insights to patient experience
        • Uncover new processes, programs and other opportunities for patient experience improvement
        • Provide opportunities for patient and family voice to inform or influence research and practice through contributions via commentaries, sharing lived experiences or direct studies

            • Three core principles guide the work of PXJ to support our commitment:

          • Independent Perspective. PXJ is a non-affiliated publication – meaning not directly vendor or provider related. As such, the journal is free to explore various areas, push boundaries and challenge conventions free of restrictions, considerations or organizational bias that impact patient experience.
          • Interdisciplinary Scope. PXJ approaches its content from a multidisciplinary perspective. Acknowledging that thoughts impacting patient experience may come from the perspectives of executive management, quality, safety, operational or clinical leadership, patients, residents and families or a variety of other roles/disciplines from organizations around the world.
          • Comprehensive Coverage. PXJ’s articles keep up with the evolution of the field and look to expand the conversation through innovation, providing the best and latest analyses on the spectrum of patient experience efforts encompassing service, quality and safety and include the voice of leaders, caregivers, patients and family members. Each volume will include a wide range of insightful and thought-provoking scholarship. Types of submissions sought are outlined in our author guidelines.

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            Patients Included

            PXJ is an active advocate for and supporter of the Patients Included movement and the newest charter to provide Patients Included Journals. With this commitment, we have intentionally worked to achieve the following criteria:

            • At least two patients sit on the editorial board of the journal. We are committed to engaging all perspectives in our work and ensure at least two voices representing the perspective of patients or family members/caregivers on our editorial board.
            • Patients routinely publish editorials, reviews, or research articles in the journal as authors. Patients and family members/caregivers are regular contributors to each issue including an invited patient/family commentary, peer reviewed research submissions as authors/co-authors and as providers of personal narratives.
            • Patients serve as peer reviewers of submissions to the journal. As a double-blind, peer reviewed journal, the review process is extensive and inclusive, and engages individuals representing the breadth of voices across the healthcare spectrum from academics and researchers to practitioners and patients and family members/caregivers.
            • The journal is an open access publication, with no barriers to access full text content. As an open access publication with no fees for engagement to submit or publish or to access the journal itself, we reinforce the critical need to ensure cutting edge research is accessible to all committed to the patient experience conversation.

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            Commitment to Positively Impacting Healthcare

            PXJ brings scholars, healthcare professionals, patients and families together to engage in the latest discussion of efforts to improve the patient experience. The journal provides scholars the best in research, theory, and methodology, while also informing professionals on issues that will impact their work along the healthcare continuum and across the range of healthcare settings from primary to acute care, long term care to home health, outpatient efforts to surgery centers, and more. It also provides an outlet for patients and families to share their perspectives and experiences. The unifying concept for all articles in PXJ will be a focus on patient experience, broadly defined, and a commitment to transforming the human experience in healthcare. Specifically, PXJ is focused on four related audiences:

            • Researchers exploring patient, organizational and process issues that impact the delivery of service, quality and safety
            • Healthcare professionals from a range of backgrounds and settings who want to base their practice on relevant knowledge and best practices
            • Patients and family members who actively engage and/or by default are impacted by systemic and organizational healthcare decisions in their need for care
            • Policymakers and other leaders examining the impact organizational, societal and policy decisions can have on the actions of patients and those working on the delivery of healthcare services.

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            Stay Informed

            As an open-access publication we do not have formal subscriptions, but we invite you to follow us on:
            Twitter: @pxjournal
            LinkedIn: Patient Experience Journal

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            Contact Us

            For inquiries regarding Patient Experience Journal please contact:

            Our mailing address is 1831 12th Avenue South, #212, Nashville, TN 37203.

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