About PXJ


  • About PXJ
  • Stay Informed (Subscribe)
  • Objectives & Principles
  • Patients Included
  • Commitment to Positively Impacting Healthcare
  • Open Call for Submissions and Timing of Publication
  • Special Issues
  • Call for Reviewers
  • Operational Structure
  • Indexing
  • Contact Us
  • About PXJ

    Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients, family members and care partners, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the broader human across healthcare settings.

    Articles from PXJ have been downloaded over 1,000,000 times since our launch in April 2014 by individuals in representing over 21,000 institutions in 225 countries and territories. PXJ has a current acceptance rate of 58%.

    PXJ is published in association with The Beryl Institute, a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. You can register to receive additional information and updates from The Beryl Institute here.

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    Stay Informed (Subscribe)

    As an open-access publication we do not have formal subscriptions, but we invite you to join our email list to receive notifications on the latest publications as well as updates and other pertinent news from PXJ. Click here to sign up.

    You can also follow us on:
    Twitter: @pxjournal
    LinkedIn: Patient Experience Journal

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    Objectives & Principles

    With a diverse healthcare audience in mind, PXJ publishes a variety of articles designed to help individuals and organizations enact positive, successful patient experience actions and efforts and transform the human experience in healthcare. The specific objectives of the journal are to:

    • Present a range of conceptual frameworks that can be used in addressing patient experience challenges
    • Describe and document intervention techniques, consultation activities, emergent innovations, and educational practices that can influence and impact healthcare organizational decisions
    • Employ a full range of research science – from pure survey-based qualitative and quantitative investigations to observation and ethnographic exploration that provide insights to patient experience
    • Uncover new processes, programs and other opportunities for patient experience improvement
    • Provide opportunities for patient and family voice to inform or influence research and practice through contributions via commentaries, sharing lived experiences or direct studies
      • Three core principles guide the work of PXJ to support our commitment:

      • Independent Perspective. PXJ is a non-affiliated publication – meaning not directly vendor or provider related. As such, the journal is free to explore various areas, push boundaries and challenge conventions free of restrictions, considerations or organizational bias that impact patient experience.
      • Interdisciplinary Scope. PXJ approaches its content from a multidisciplinary perspective. Acknowledging that thoughts impacting patient experience may come from the perspectives of executive management, quality, safety, operational or clinical leadership, patients, residents and families or a variety of other roles/disciplines from organizations around the world.
      • Comprehensive Coverage. PXJ’s articles keep up with the evolution of the field and look to expand the conversation through innovation, providing the best and latest analyses on the spectrum of patient experience efforts encompassing service, quality and safety and include the voice of leaders, caregivers, patients and family members. Each volume will include a wide range of insightful and thought-provoking scholarship. Types of submissions sought are outlined in our author guidelines.
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        Patients Included

        PXJ is an active advocate for and supporter of the Patients Included movement and the newest charter to provide Patients Included Journals. With this commitment, we have intentionally worked to achieve the following criteria:

        • At least two patients sit on the editorial board of the journal. We are committed to engaging all perspectives in our work and ensure at least two voices representing the perspective of patients or family members/caregivers on our editorial board.
        • Patients routinely publish editorials, reviews, or research articles in the journal as authors. Patients and family members/caregivers are regular contributors to each issue including an invited patient/family commentary, peer reviewed research submissions as authors/co-authors and as providers of personal narratives.
        • Patients serve as peer reviewers of submissions to the journal. As a double-blind, peer reviewed journal, the review process is extensive and inclusive, and engages individuals representing the breadth of voices across the healthcare spectrum from academics and researchers to practitioners and patients and family members/caregivers.
        • The journal is an open access publication, with no barriers to access full text content. As an open access publication with no fees for engagement to submit or publish or to access the journal itself, we reinforce the critical need to ensure cutting edge research is accessible to all committed to the patient experience conversation.

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        Commitment to Positively Impacting Healthcare

        PXJ brings scholars, healthcare professionals, patients and families together to engage in the latest discussion of efforts to improve the patient experience. The journal provides scholars the best in research, theory, and methodology, while also informing professionals on issues that will impact their work along the healthcare continuum and across the range of healthcare settings from primary to acute care, long term care to home health, outpatient efforts to surgery centers, and more. It also provides an outlet for patients and families to share their perspectives and experiences. The unifying concept for all articles in PXJ will be a focus on patient experience, broadly defined, and a commitment to transforming the human experience in healthcare. Specifically, PXJ is focused on four related audiences:

        • Researchers exploring patient, organizational and process issues that impact the delivery of service, quality and safety
        • Healthcare professionals from a range of backgrounds and settings who want to base their practice on relevant knowledge and best practices
        • Patients and family members who actively engage and/or by default are impacted by systemic and organizational healthcare decisions in their need for care
        • Policymakers and other leaders examining the impact organizational, societal and policy decisions can have on the actions of patients and those working on the delivery of healthcare services.

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        Open Call for Submissions and Timing of Publication

        Patient Experience Journal is a peer-reviewed, virtual, open-access publication. Therefore, it does not have a set number of articles in each volume. Rather the extent of content inclusion is grounded in its rigorous nature, relevance to the intent of the journal, and a contribution to the field of patient experience. PXJ publishes three times annually, once in April and November, with a special issue in July/August of each year. PXJ seeks submissions on an ongoing basis for future issues. Papers should address the full range of topics critical to the evaluation and impact of patient experience practices, efforts and influences including:

        • Implications for action in quality, safety or service efforts.
        • Practices or programs occurring across the continuum of care.
        • Efforts taking place across healthcare settings – from physician practices, to inpatient and pediatric environments, to long term and hospice care.
        • Exploration of the implications of policy, governmental or system efforts or other models of care (e.g., population health management, medical homes, ACOs, etc.) and the sharing of proven practices.
        • International submissions encouraged.
          • To learn more about the type of pieces of interest to PXJ, please review our author guidelines. An overview of the review process is also available via those guidelines. You can start the submission process by clicking Submit Article.

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            Special Issues

            Special Issue topics are determined by the editorial team of PXJ and are typically released in late July or early August of each year. Special Issue submissions follow the same process and author guidelines as any issue submission. Potential authors are encouraged to review all submission guidelines and follow the process as outlined. Special issue topics are determined by the editorial team and a call for submissions for special issues is typically included in the current year's special issue release.

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            Operational Structure

            An interactive Editorial Board and broad community of peer reviewers will guide Patient Experience Journal. Editorial Board Members will serve renewable two-year terms and focus on the following roles:

            • Editorial strategy advisors: Board members will serve as a source of inspiration and advice in guiding the development and direction of the journal.
            • Journal ambassadors: Board members will act as ambassadors for the journal, sourcing potential authors and readers and also potential subscribers. They will also encourage students and colleagues to contribute to, read and cite the journal.
            • Peer review: In conjunction with the community of reviewers, board members may take on the role of peer reviewer for submissions to the publication dependent on timing and topic.

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            PXJ's reach and impact is reflected in the fact that published articles are downloaded over 15,000 times monthly and accessed in over 220 countries and territories around the world. PXJ is currently indexed in the Directory of Open Access Journals, Google Scholar, Crossref and Scopus.. We are constantly working to expand our indexing access and remain committed through our open-access policy to ensure the broadest access to and availability of our published articles as possible.

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            Contact Us

            For inquiries regarding Patient Experience Journal please contact:
            Founding Editor

            Our mailing address is 1831 12th Avenue South, #212, Nashville, TN 37203.

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