Content Posted in 2020
A commitment to hope, Jason A. Wolf PhD and Geoffrey A. Silvera
A comprehensive call center supporting safe, efficient operations during a pandemic, Janice P. Finder, Ashlyn Proske, Judy Overton, Elizabeth Comcowich Garcia, and Michael Frumovitz
A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices, Lihua Dishman and Vicki Schroeder
Addressing social disconnection among frequent users of community hospital emergency departments: A statewide implementation evaluation, A. Rani Elwy, Elisa Koppelman, Victoria Parker, and Chris Louis
A home for us and a womb for her: Living the Family Integrated Care model in a Danish NICU, Ann Katrine B. Miranda
An extensive review of patient satisfaction with healthcare services in Bangladesh, Abdul Kader Mohiuddin
A sociotechnical systems approach toward tailored design for personal health information management, Nicole E. Werner, Michelle Tong, Dan Nathan-Roberts, Catherine Smith, Ross Tredinnick, Kevin Ponto, Marijke Melles, and Peter Hoonakker
A student's lesson in healthcare disparities, Daniel Oluwatimilehin Macaulay, Christine Khandelwal, and Leah Rosen
A systems thinking framework to improve care of the terminally ill: An Australian case study, Elizabeth Summerfield
Beyond platitudes: A nurse’s journey of self-reflection and vulnerability, Monica Friesen
Cancer patient perspectives during the COVID-19 pandemic: A thematic analysis of cancer blog posts, Matthew A. Hintermayer, Mark Sorin, Joan M. Romero, Sarah M. Maritan, Owen J. Chen, and Surabhi Rawal
Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic, Brittany Branson
Caring for kids in the time of COVID-19, Laurie S. Strongin
Caring for our caregivers in body, mind and spirit during the COVID-19 pandemic, Rick Evans, Philip J. Wilner, and Kristen Spillane
Chronic pain, vulnerability and human spirit while living under the umbrella of COVID-19, Richard B. Hovey Dr., Delane Linkiewich Ms., and Mary Brachaniec Ms.
Collecting child-patient feedback: A systematic review on the patient-reported outcome measures for hospitalized children, Haneen Ali, Astin Cole, Adam Sienkiewicz, Steffie Rosene, Reagan Shaffer, and Robert Thames
Consumer experiences of Chronic Obstructive Pulmonary Disease in regional Australia: A mixed methods study and logic model to identify consumer-experience mechanisms to avoid hospital and enhance outcomes, Anna Moran, Glenda Chapman, Ron Picard, Janet Chapman, Sally Squire, Guinever Threlkeld, and Irene Blackberry
Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness, Steve Meth JD, MS; Jan Gnida CPXP; Karla Cardoza; and Elizabeth Nikels
Development and reliability of a patient experience inventory tool for hospitals, Agnes Barden, Nicole Giammarinaro, Natalie Bashkin, and Larry Lutsky
Does an empathic pre-visit conversation with another team member improve perceived surgeon empathy?, Lindy Derkzen, Janna S E Ottenhoff, Carrie Barron, and David Ring
Enhancing patient involvement in quality improvement: How complaint managers see their roles and limitations, Nathalie Clavel and Marie-Pascale Pomey
Exploring peer mentoring in pediatric transition: Perspectives of different stakeholders about accompanying patients in gastroenterology, Guillaume Dumais-Lévesque and Marie-Pascale Pomey
Factors associated with patient rating of physician communication effectiveness and satisfaction in musculoskeletal care, Amirreza Fatehi, Amanda Gonzalez MD, David Bandell, Joost Kortlever, Léon Rijk, and David Ring
Family Connect: Keeping families informed during the COVID-19 pandemic, Brittany Branson, Anne K. Wilkinson, Jaya Sondhi, Irma Dadic, Devin M. Giguere, Rachel Ramsey, Regina Grinblat, and Katherine A. Hochman
Finding common threads: How patients, physicians and nurses perceive the patient gown, Christy M. Lucas and Cheryl Dellasega
Flattening the curve of distress: A public-facing webinar for psychoeducation during COVID-19, Grant Smith, Stephanie Harman, and Keri Brenner
Focusing on positivity during the COVID-19 crisis: A New York health system strategy, Sven Gierlinger and Agnes Barden
Getting comfortable with being uncomfortable: A conversation with Marsha Sinanan-Vasishta, Jason A. Wolf
How do health systems approach patient experience? Development of an innovative elective curriculum for medical students, Jordan Silberg MD; Michael Bennick MD, MA, AGAF, FACP, CPXP; Kelly Caverzagie MD, FACP, FHM; and Sarah Richards MD, FACP
How information sharing can improve patient and family experience in critical care: A focus group study, Jayne Garner, Sioban Kelly, Girendra Sadera, and Victoria Treadway
How University of Chicago Medicine designed virtual rounding to maintain human connections during COVID-19, Susan M. Murphy
Implementing inter-professional patient-family centered plan of care meetings on an inpatient hospital unit, Nicolas Hernandez, Alice Fornari, Sage Rose, and Leanne Tortez
Insights from individuals with chronic conditions in the context of COVID-19, B. Stephen Burton, Jonathan Patterson, Mackenzie Robinson, Dhiren Patel, Matt Allison, and Kelly J. Brassil
Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?, Amanda I. Gonzalez, Joost T.P. Kortlever, Léon Rijk, David Ring, Laura E. Brown, and Lee M. Reichel
Is this really happening? Family-centered care during COVID-19: People before policy, Terri Savino and Karri Crispino
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care, Stacy L. C. Colimore, Lisa Allen, Zach Lawrence, Nicole Iarrobino, Sylvia Kavouriou, Adey Betre, Chevaunne Edwards, Amel Elshinawi, Lisa Filbert, Tameka Glenn, Jade Hewitt, Lisa Jibril, Brittney Lawrence, Ariel Mabry, Deborah Miller, Nicole Pritchett, and Heather Webb
Leadership matters: A conversation with Dr. James Hildreth, Jason A. Wolf
Leveraging the agility of the care experience dyad partnership model during COVID-19, Vanessa Mona and Rana Awdish MD FCCP
Living with cardiovascular disease (CVD): Exploring the biggest challenges for people affected by CVD in the UK, and their use (or not) of online resources, Sarah-Ann Burger, Alan J. Poots, Anna Perris, Helen Crump, Helen Thorne, Sally Hughes, and Jacob West
Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting, Sarah Benn Orava, Kim Cook, and Amanda Brown
Management of frequent ED users by community paramedics improves patient experiences and reduces EMS utilization, Oluwakemi Aiyedun Adio, Laura Ikuma, and Sonja Wiley
Measuring patient-centered care for specific populations: A necessity for improvement, Sara C. Handley MD, MSCE and Ingrid M. Nembhard PhD, MS
Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic, Neil Churchill OBE
Moving forward to the future of healthcare, Jason A. Wolf
My six-word story: Power to reconnect and connect, Alexie Puran
Nursing leadership during COVID-19: Enhancing patient, family and workforce experience, Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser
Out of sight, but not out of mind: Keeping connections alive during COVID-19, Katie Braun
PANDA: A case-study examining a successful Audiology and Otology Patient and Public Involvement and Engagement research group, Laura Boddy, Richard Allen, Rosalyn Parker, Margaret E. O'Hara, and Amy V. Gosling
Patient-centric culture and implications for patient engagement during the COVID-19 pandemic, Umair Majid and Aghna Wasim
Patient education in the hospital-at-home care context, Heli Vaartio-Rajalin, Linda Nyholm, and Lisbeth Fagerström
Patient engagement in action: Timing and intensity of strategies used to engage low income depressed mothers of infants and toddlers, Maureen J. Baker, Beth Perry Black, and Linda S. Beeber
Patient experience in a pediatric emergency department during COVID-19, Beth L. Emerson MD and Erika Setzer
Patient experience in outpatient clinics: Does appointment time impact satisfaction?, Shikha Shah Modi, Jennifer B. Costigan, Mark Lemak, and Sue Feldman
Patient Experience Journal Awards: Celebrating our 2019 Recipients, Patient Experience Journal
Patient Experience Rounds (PER): Real-time feedback to improve the patient experience and quality of care, Amber Moore, Caroline Moore, Lydia Bunker, and Barbara Sarnoff
Patient feedback: Listening and responding to patient voices, Simon J. Radmore, Kathy Eljiz, and David Greenfield
Patient participation strategies: The nursing bedside handover, Irene DeCelie
Patient reported experience of inpatient rehabilitation in Australia, Jacquelin T. Capell, Tara Alexander, Julie Pryor, and Murray Fisher
Patients and families strengthen COVID-19 communication across Los Angeles County, Lindsey Galli and Libby Hoy
Patients’ experience in Hong Kong hospitals: A comparison between south Asian and Chinese people, Nimisha Vandan, Janet Yuen-Ha Wong Dr., Paul Siu-Fai Yip Chair Professor, and Daniel Yee-Tak Fong Dr.
Paying it forward: A cancer survivor and his wife share their reflections and recommendations as a patient and caregiver, Justin Sandler
Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic, Yewande O. Addie, Tatiana Maser, Cecilia Luna, Casey Rayfield, and Kelli R. Agrawal
Positive patient experience in eye care during COVID-19: A case from Eye Hospital Sistina Oftalmologija, Vesna Cado
Responsiveness of primary health care services in Nigeria: The patients’ perspective, Daprim S. Ogaji, Chinedu B. Egu, Michael Nwakor-osaji, Amala C. Smart, Emeka F. Anyiam, and Faith C. Diorgu
Solitude and fear during the great coronavirus war, Chiara Catania, Ester Del Signore, and letizia gianoncelli
Special Issue – July 2021 The Impact of Inequity & Health Disparities on the Human Experience, Patient Experience Journal
Special Issue – July/August 2020: Sustaining a Focus on Human Experience in the Face of COVID-19, Patient Experience Journal
TeleBoard: The move to a virtual family advisory board, Sheryl Chadwick, DeeJo Miller, Kathryn Taff, and Amanda Montalbano
The essential nature of experience in a time of crisis and beyond, Jason A. Wolf
The impact of parental presence in the NICU on hospital alienation and other distress measures, Katherine D. Taylor, Lindsey McLaughlin, Devon Kuehn, Justin Campbell, John Kohler Sr, and Jason Higginson
The little things: Exploring perceptions and experiences of client and family-centred care through photovoice, Sonia Nizzer, Stacey Ryan, and Sandra M. McKay
The rapid increase in telemedicine visits during COVID-19, Chelsea Johnson, Kathryn Taff, Brian R. Lee, and Amanda Montalbano
The use of organizational assessments in improving patient and staff experiences in the ambulatory care setting, Linda C. Lombardi, Andrew B. Wallach MD, and Paula A. Wilson MBA
Thoughts of a palliative care nurse in times of pandemic, Angela L. Simões
Treading water: Coping with uncertainty during a novel pandemic, Sachin Patel
Utilising co-design to improve outpatient neurological care in a rural setting, Andrew J. Butler, Sarah J. Prior, Sajina Mathew, David Carter, and Brad F. Ellem
