Content Posted in 2018
A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality, Melissa L. Finucane, Steven C. Martino, Andrew M. Parker, Mark Schlesinger, Rachel Grob, Jennifer L. Cerully, Lise Rybowski, and Dale Shaller
An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care, Leigh McNicol, Anastasia F. Hutchinson, Beverley Wood, Mari Botti, and Bernice Redley
A photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care, Samuel F. Sestito, Keri L. Rodriguez, Kristina L. Hruska, James W. Conley, Michael A. Mitchell, and Adam J. Gordon
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers, Bradley Lloyd, Mark Elkins, and Lesley Innes
Barriers and facilitators to family participation in the care of their hospitalized loved ones, Lynda Bélanger, Marie Desmartis, and Martin Coulombe
Breaking bad news and the importance of compassionate palliative care of the infant, William S. Sessions II, Sean Y. Kow, Elizabeth Waldrop, Kayle Stevenson, Ayo Olanrewaju, Thu Tran, and Mubariz Naqvi
Call for Submissions - Special Issue July 2019: The Role of Technology and Innovation in Patient Experience, Patient Experience Journal
Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?, Janelle O'Neill, Graham R. Reeks, and Lauren Kearney
Can specific feedback improve patients’ satisfaction with hospitalist physicians? A feasibility study using a validated tool to assess inpatient satisfaction, Sarah E. Richards, Rachel Thompson, Steven Paulmeyer, Ashvita Garg, Sarah Malik, Kristy Carlson, Elizabeth Lyden, and Jason Shiffermiller
Caring moments within an interprofessional healthcare team: Children and adolescent perspectives, Amélia Didier, David Gachoud, Gabriela von Niederhäusern, Lazare Benaroyo, and Maya Zumstein-Shaha
Condition Help: 10 years of experience enhancing our culture of family engagement, Andrew McCormick, Catherine Polak, Michael Fox, Michele Carlson, Charles Guthrie, Michael Decker, Diane Hupp, Gabriella Butler, and Andrew Urbach
Developing the first pan-Canadian acute care patient experiences survey, Salima Hadibhai, Jeanie Lacroix, and Kira Leeb
Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study, Agnes Barden and Nicole Giammarinaro
Elevating the discourse on experience in healthcare’s uncertain times, Jason A. Wolf PhD, CPXP
Exploring workforce confidence and patient experiences: A quantitative analysis, Katie M. Owens and Stephanie Keller
Family-centered caregiving from hospital to home: Coping with trauma and building capacity with the HOPE for Families model, Anna Newcomb, L Gordon Moore, and Holly C. Matto
Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement, Kathryn Taff, Sheryl Chadwick, and DeeJo Miller
First, do no harm: The patient's experience of avoidable suffering as harm, Ashley Bauer MHA
Homeless and marginally housed Veteran perspectives on participating in a photo-elicitation research study, Keri L. Rodriguez, Daniel O. Hedayati, Lauren M. Broyles, Melissa E. Wieland, Michael A. Mitchell, James W. Conley, Shaddy K. Saba, and Adam J. Gordon
How patients view their contribution as partners in the enhancement of patient safety in clinical care, Marie-Pascale Pomey, Nathalie Clavel, Ursulla Aho-Glele, Noemie Ferré, and Paloma Fernandez-McAuley
How to build a robust provider improvement partnership program to enhance patient experience – A case study, Venkat Iyer, Pamela Prissel, Karee Munson, Jennifer Eide, Rebecca Brustad, Nickie Kranz, Lukas P. Madson, and Beverly Frase
How younger adults with psychosocial problems experienced person-centered health consultations, Line Soot, Kirsten S. Freund, Jørgen Lous, Mikkel Vass, and Lotte Hvas
Improving the patient experience through patient portals: Insights from experienced portal users, Cynthia J. Sieck, Jennifer L. Hefner, and Ann Scheck McAlearney
Integrating the patient and caregiver voice in the context of pediatric, adolescent, and young adult care: A family-centered approach, Sarah K. Featherston, Beatriz N. Rozo, Danielle A. Buzanga, Alexandra M. Garcia, Joanne Greene, Laura K. Salvador, and Joan O'Hanlon-Curry
Lessons for patient experience from the voices of pediatrics and children’s hospitals, Jason A. Wolf PhD, CPXP
Life with my baby in a neonatal intensive care unit: Embracing the Family Integrated Care model, Yasmin Lalani
Nursing transfer of accountability at the bedside: partnering with patients to pilot a new initiative in Ontario community hospitals, Kristina BA Miller, Aden Hamza, Kateryna Metersky, and Dianne M. Gaffney
Original parts: Aging and reckoning with cystic fibrosis related kidney disease, Alexandra CH Nowakowski
Partnering with pediatric patients and families in high reliability to identify and reduce preventable safety events, Julie Kirby, Courtney Cannon, Lynn Darrah, and Yolanda Milliman-Richard
Partners for excellence: Committed to meaningful partnerships with patients and families in pediatrics, Rachel Biblow, MSW and Sara Toomey MD, MPhil, MPH, MSc
Patient partner compensation in research and health care: the patient perspective on why and how, Dawn P. Richards, Isabel Jordan, Kimberly Strain, and Zal Press
Patients educating health care providers on Lynch syndrome, Kelsey Hennig, Barry DeCoster, Rebecca Chu, Wendy Parker, Lisa Campo-Engelstein, and Allison M. Burton-Chase
Patients’ stories of encounters with doctors: Expectations and anxieties, Daniella Arieli and Batya Tamir
Perceptions of patient-centered care among veterans with gastroesophageal reflux disease on proton pump inhibitor therapy, Salva N. Balbale; Andrew Gawron; and Sherri L. LaVela PhD, MPH, MBA
Racial/ethnic and geographic differences in access to a usual source of care that follows the patient-centered medical home model: Analyses from the Medical Expenditure Panel Survey data, Zo Ramamonjiarivelo, Delawnia Comer-HaGans, Shamly Austin, Karriem Watson, and Alicia Kaye Matthews
Rules of engagement: Strategies used to enlist and retain underserved mothers in a mental health intervention, Maureen J. Baker PhD, RN, CNL; Beth Perry Black PhD, RN, FAAN; and Linda S. Beeber PhD, PMHCNS-BC, FAAN
Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement, Kathleen L. Withers, Sarah Puntoni, Susan O'Connell, Robert I. Palmer, and Grace Carolan-Rees
Tell Me More: Promoting compassionate patient care through conversations with medical students, Danielle Qing, Anjali Narayan, Kristin Reese, Sarah Hartman, Taranjeet Ahuja, and Alice Fornari
Tertiary care centres must do more for patients with unknown conditions: Lessons learned from a child, Guido Filler and Lana Rothfels
The consumer has spoken: Patient experience is now healthcare’s core differentiator, Jason A. Wolf PhD
The gift of pain with transformative possibilities, Richard B. Hovey
The patient experience with shared decision-making in lung cancer: A survey of patients, significant others or care givers, Laurie E. Gaspar, Howard J. West, Bonnie J. Addario, and D Ross Camidge
The pediatric emergency department care experience: A quality measure, Terri L. Byczkowski, Kimberly A. Downing, Michael R. FitzGerald, Stephanie S. Kennebeck, Gordon L. Gillespie, and Evaline A. Alessandrini
The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping, Else F. de Ridder, Tessa Dekkers, Jarry T. Porsius, Gerald Kraan, and Marijke Melles
The Sherpa meets Maslow: Medicine and the hierarchy of needs, Rana Lee Adawi Awdish MD FCCP
Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction, Alison Tothy, Sunitha K. Sastry, Mary K. Springman, Heather M. Limper, John Fahrenbach, and Susan M. Murphy
Wait time reality check: The convergence of process, perception, and expectation, Marian Hill, Lorianne Classen, Andrea Romay, and Erika Diaz
What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?, Priscilla Liu, Shawn Currie, and Jassandre Adamyk-Simpson
What constitutes the patient experience of children? Findings from the photo elicitation and the video diary study, Nina Karisalmi, Hanna Stenhammar, and Johanna Kaipio
What medicine can learn from pediatrics: A mother's perspective, Nancy Michaels
What older adults want from their health care providers, Hazel Williams-Roberts, Sylvia Abonyi, and Julie Kryzanowski
