Content Posted in 2022
Adapting and responding to a pandemic: Patient and family advisory councils in children's hospitals during COVID-19, Pam Dardess, Deborah L. Dokken, Ndidi I. Unaka, Jesse Hsu, Mindy Hoang, Andrew F. Beck, and Beverley H. Johnson
An exploration of psychological trauma and positive adaptation in adults with congenital heart disease during the COVID-19 pandemic, Liza Morton Dr, Calum Calderwood, Nicola Cogan, Claire Murphy, Evan Nix, and Jacek Kolacz Dr
A patient perspective on information provision during the care path of Lentigo Maligna, Louis P. Ter Meer, Marleen de Mul, Jan Hazelzet, and Clemens van Eijk
Assessment of the COVID-19 pandemic and its impact on a children's hospital: The point of view of patients and families, Maria D. Navarro-Rubio, Ana Bosque, Arian Tarbal, Paula Cañal, David Nadal, and Mercedes Jabalera
Before it is over: A family’s experience with end-of-life care during COVID-related restrictive visitation policies, Andjela H. Kaur
Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences, Andrew S. Gallan, Rakesh Niraj, and Awanindra Singh
Beyond service education: Impacting the human experience with sustained training utilizing the Experience Model of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, and Sheila K. Stevens
Cancer Experience of Care Improvement Collaboratives in the National Health Service in England, Claire Marshall, Helen Bulbeck, Ruth Hudson, Bruce Johnston, Shareen Juwle, David McNally, Bella Talwar, Lisa Young, and Ella Woodward
Caring for the caregiver during COVID-19 suspended visitation, Melissa D. Rouse, Lorie K. Shoemaker, Priscilla Kyle, Chris Tenold, Whitney Anthony, and Jordan White
Community: The true driver of excellence in human experience, Jason A. Wolf
Consumer experience of mental health services during the COVID-19 pandemic: Evidence from an Australian mental health system, Sarah Kelshaw, Jason Boyd, Irene Gallagher, and Grant Sara
Current PROM and PREM use in health system performance measurement: Still a way to go, Claudia Bull and Emily J. Callander
Determinants of ambulatory patients’ satisfaction with encounter at core service stations in a tertiary hospital of a developing country, Ndubuisi Emuka Opurum, Ogaji Samuel Daprim, and Felix Emeka Anyiam
Developing a patient satisfaction measure for imaging-based patient information during clinical consultations, Hindrik J.J. Pinkster, Anne M.L. Meesters, Frank F.A. IJpma, Erik Taal, Joep Kraeima, and Peter M. Ten Klooster
Development of an experienced quality measure for clients, informal and formal caregivers in home care in the Netherlands: A participatory action research, Roy Haex; Theresa Thoma-Lürken PhD; Anna J.H.M. Beurskens PhD; and Sandra M.G. Zwakhalen PhD, RN
Dyad rounding on inpatients admitted from Emergency Department: Rehumanizing the patient & clinician experience in a post pandemic world, Julie Oehlert, Christine Walden, and Leigh Patterson
Effect of wearing masks in the hospital on patient-provider interaction: “They (providers) need to stay safe for their family and keep us safe.”, Jana L. Wardian, Mikayla Peralta, Chad Vokoun, and Sarah E. Richards
Engaging patients and families in developing, implementing, and evaluating hospital at home: A Canadian case study, Sean P. Spina BSc(Pharm), ACPR, PharmD, FCSHP; Taylor Hainstock BHSc, MA; Rounak Haddadi BSc, BHSc; Beth Bourke BScN, RN; Lisa Thompson BSc; Elizabeth Borycki RN PhD FACMI, FCAHS, FIAHSI; Jennifer Cartwright; David Forbes BSc(Pharm), MPA, ACPR, BCPS, CTE; Curtis K. Harder BSc(Pharm), ACPR, PharmD, FCSHP; Andre Kushniruk PhD, FACMI, FCAHS, FIAHSI; Tasha Mckelvey BScN, MHA, RN; Tara McMillan BSc; Stephanie Menz BSc, BSP, ACPR; Katy Mukai BA, MPA; Michelle Riddle; Shauna Tierney MD, CCFP; and Melinda Zeron Mullins MD, PhD, CCFP
Enhancing patient-centered care for limited English proficiency patients through Tell Me More®: A student-driven initiative to explore the patient as a person and develop students’ communication skills, Angela Liu, Alicia W. Leong, Alice Fornari, and Taranjeet Kalra Ahuja
Family’s sufferings from asymptomatic COVID: Clinicians’ perspective, Neha Joshi Dr, Jitender Nagpal Dr, and Anand Sinha Dr
From liability to asset: A large health system’s approach to transforming hospital food, Sven Gierlinger, Bruno Tison, and Nicole Giammarinaro
Global child and family-centered care fellowship, education and mentorship for pediatric healthcare professionals: A literature review, Ashley Zheng and BobbiJo Pansier
Going From an Academic Medical Center to a Community Hospital: Patient Experiences with TransfersGoing from an academic medical center to a community hospital: Patient experiences with transfers, Alexander Kazberouk, Nicole Boyd, Sandra Oreper, Michael Chang, James D. Harrison, Priya A. Prasad, and Ari Hoffman
Home health care CAHPS® survey: Predicting patient experience performance, Stephanie Ballengee, Girlyn Cachaper, Kim S. Bradley, Hessamaldin Sadatsafavi, Ralitsa S. Maduro, Merri K. Morgan, and Kathie S. Zimbro
How an intake conversation in mental healthcare nearly led to suicide, Lies Sercu
Human experience is not a line item, Jason A. Wolf
Improving the accuracy of Interactive Voice Response (IVR) Technology for pediatric experience scores, Elizabeth Spaargaren MS, MPH, CPXP; Abigail Kozak MBA, CPXP; Cara Herbener CPXP; and Barbara Lawlor Burke MA, CPXP
Improving workforce experiences at United States Federally Qualified Health Centers: Exploring the perceived impact of generational diversity on employee engagement, Verneda Bachus, Lihua Dishman, and John W. Fick
Leveraging the power of peer support: The story and impact of Team Lavender, Agnes Barden
Living with brain cancer: From researcher to patient, Stephen P. Chelko and Daniel L. Fay Ph.D.
Living with Multiple Sclerosis as a former marathon runner: Impact of attitude and past behaviour on self-care maintenance and perseverance, Michael Stephanou
Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, Alpa Vyas, Lisa Allen, Anne Brown, Jennifer Carron, Cassandra Crowe-Jackson, Rick Evans, Kevin Gwin, and Jason A. Wolf
MyStay – Development of nurse-facilitated condition-specific multimedia resources to facilitate patient participation in postoperative care, Jo McDonall, Anastasia F. Hutchinson, Natalie Heynesbergh, Bernice Redley, Richard de Steiger, Damien Khaw, and Mari Botti
Navigating the “Perfect Storm”: Leading with a commitment to human experience, Jason A. Wolf PhD
Non-COVID-19 hospitalizations: patients’ experiences during the COVID-19 pandemic, Julia Patrick
Outpatient visit modality and parallel patient satisfaction: A multi-site cohort analysis of telemedicine and in-person visits during the COVID-19 pandemic, Nicole J. Ploog, Jordan Coffey, Laurie Wilshusen, and Bart Demaerschalk
Patient and family engagement: Bridging together interprofessional practice and patient- and family-centred care, Yuchen Gao, Sylvia Abonyi, Pamela Downe, Krista Baerg, and Heather A. Ward
Patient and provider experiences with virtual care during the COVID-19 pandemic: A mixed methods study, Mars Zhao, Hisham Elshoni, Jennifer O'Brien, Erin Barbour-Tuck, Mary Ellen Walker, Heather Dyck, Andrea Vasquez, Eric Sy, Angela Baerwald, Clara Michaels, Rejina Kamrul, Olivia Reis, Brenda Schuster, Barb Beaurivage, Adam Clay, Mark Lees, and Jonathan Gamble
Patient experience of the Electronic Health Record (EHR) in a maternity unit in Ireland, Joye McKernan, Paul Corcoran Dr, and Richard A. Greene Professor
Patient involvement in the development of PROMs within the MS Field: A systematic review, Signe Baattrup Reitzel, Melinda Magyari, Lasse Skovgaard, and Maria Kristiansen
Patient reported experience in a radiation oncology department, Demetra Yannitsos, Petra Grendarova, Abdulla Al-Rashdan, Linda Watson, Wendy Smith, Fiona Lochray, Jackson Wu, and Lisa Barbera
Patients’ perceptions and knowledge of source isolation for multi-resistant organisms in an Australian metropolitan hospital: A bedside interview with questionnaire study, Alison Smith and Gillian Ray-Barruel
Positively waiting: Technology as the preferred distractor in a pediatric outpatient setting, Timothy Ernest, Victoria Maddex, Arnaldo Mejias, Lindy Davidson, and Donna Ettel-Gambino
Public satisfaction with COVID-19 vaccination program in Saudi Arabia, Muhammad Waseem Shahzad, Adel Al-Shabaan, Ammar Mattar, Bilal Salameh, Eman M. Alturaiki, Waleed A. AlQarni, Khalid A. AlHarbi, and Turki M. Alhumaidany
Rare and undiagnosed: Daunting challenges for patients, doctors, and researchers alike, Dwane UnRuh
Resource utilization among informal caregiver of lung cancer patients undergoing treatment, Charlotte T. Lee, Clarelle L. Gonsalves, Jenny Gao-Kang, Wyatt G. Pickrell, and Ruth F. Barker
Rules of engagement: The role of mistreatment from patients in the nurse, physician and advanced practice provider experience, Katherine A. Meese, Alejandra Colón-López, Aoyjai P. Montgomery, Laurence M. Boitet, David A. Rogers, and Patricia A. Patrician
Showcasing patient and public involvement: Using consultation, collaboration and co-design to shape a respiratory programme, Kate Strong, Elizabeth Williams, and Jude Hancock Dr
Special Issue – July/August 2023: Emerging Frontiers in Human Experience, Patient Experience Journal
Teamwork that affects outcomes: A method to enhance team ownership, Brian Carlson, Richelle Graham, Brad Stinson, and Jordan LaRocca
Technology about me without me: An examination of the relationship between patient-facing technology and patient experience, Geoffrey A. Silvera PhD, MHA and Courtney N. Haun PhD, MPH
The impact of follow-up calls after a pediatric emergency department visit, Joseph R. Mijares III and Sephora Morrison
The impact of patient-centered care on health outcomes in adolescents living with diabetes, Rashida Farhad Vasanwala Dr, Amos Lim, Lim Soo Ting, Lim Pei Kwee, Hui Yuen Ching, and Tan Xiang Feng
The importance of patient engagement in the management of giant cell arteritis, Nikhil S. Patil, Maxwell J. Gelkopf, Santano L. Rodrigues, and Arun NE. Sundaram
The intersection of diversity, equity, and inclusion with pediatric Patient and Family Advisory Councils, Ndidi I. Unaka, Mindy Hoang, Jesse Hsu, Pam Dardess, Carlos T. Casillas, Meghan Fanta, Deborah L. Dokken, and Andrew F. Beck
The quantitative assessment of patient satisfaction in the COVID-19 epidemic compared to the epidemic-free period, Vesna Zupančič and Ajda Rogelj
The use of patient experience data for quality improvement in hospitals: A scoping review, Lauren Cadel, Michelle Marcinow, Harprit Singh, and Kerry Kuluski
Tranquility rooms for team member well-being: Implementation during COVID-19 pandemic, Julie A. Kennedy Oehlert, Christina M. Bowen, Holly Wei, and Wendy Leutgens
Understanding both sides of the blood draw: The experience of the pediatric patient and the phlebotomist, Julie R. Piazza, Sandra Merkel, Brooke Rothberg, Joan Gargaro, and Kristin Kullgren
Understanding modern drivers of the employee experience in healthcare, Antonio Pangallo, Tim Atwell, Kristi Roe, and Adrienne Boissy
Understanding patient and caregiver perspectives using a dyad approach for data collection: A systematic review of the literature, Jane Loftus, Andrew Yaworsky, Diane M. Turner-Bowker, Andrew Palladino, Roger Lamoureux, Emily Love, and Andreas M. Pleil
Understanding patient experiences before and during the COVID-19 pandemic: A quasi-experimental comparison of in-person and virtual cancer care, Linda Watson, Claire Link, Siwei Qi, Eclair Photitai, Lindsi Chmielewski, Diane Fode, and Andrea DeIure
Views on happiness and mental health: A comparison between residents and staff at a senior care facility, Alexis C. Schafer, Aubrey K. DeVeau, and Susan E. Mason
Virtual cardiac rehabilitation: A rapid shift in care delivery in response to the COVID-19 Pandemic, Clare Koning, Brigitte Friesen, Justin Daigle, and Anita Ytsma
What are the sources of patient experience feedback in the UK prison setting, and what do patients and healthcare staff think about giving and receiving feedback in prison? A qualitative study, Frances Hankins, George Charlesworth, Philippa Hearty, Nat Wright, and Laura Sheard Dr
When healthcare leadership and philanthropy lead to an improved patient experience: The Paul Lepsoe Music Initiative, Sara Olivier RN BScN MN; Corianne Bell BA Mus; Cheryl Jones Registered Psychotherapist, MTA, PhD; and Jerry M. Maniate MD, M.Ed, FRCPC, FACP
Which patient experiences are you capturing? Investigating differences in patient experience drivers by race/ethnicity and survey mode, Meike Eilert, Toni Land, and Jonathan Shafer
