Most Popular Papers*
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes
Changing Myths Into Truths: Dispelling Physician Misconceptions on Patient Experience
Amit Singh, Syed Ahmed, James Castellone, Michael H Kanter, Mikelle Key-Solle, Sherry Kroll, Paul A Lansdowne, Winnie Lee, Swati Mehta, Sofie Morgan, Sephora Morrison, Susan N Nathan, Sachin Patel, Alexie Puran, Donald Wickline, and Liza DiLeo Thomas
Customer service vs. Patient care
Kathy Torpie
Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA
Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD
Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser
Using Patient Experience Data With IMPACT: A Framework for Healthcare Improvement
Corey Adams, Ramesh Walpola, and Reema Harrison
Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Geoffrey A. Silvera
Exploring workforce confidence and patient experiences: A quantitative analysis
Katie M. Owens and Stephanie Keller
* Based on the average number of full-text downloads per day since the paper was posted.
