Most Popular Papers*
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes
Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser
Customer service vs. Patient care
Kathy Torpie
Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD
Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA
Exploring workforce confidence and patient experiences: A quantitative analysis
Katie M. Owens and Stephanie Keller
Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes
Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Heather McKee Hurwitz, MaryBeth Mercer, and Susannah L. Rose
A concept analysis of the patient experience
Tanja Avlijas RN, MScN; Janet E. Squires RN, PhD; Michelle Lalonde RN, PhD; and Chantal Backman RN, PhD
* Based on the average number of full-text downloads per day since the paper was posted.
