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Welcome to Patient Experience Journal

Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients, residents and families across healthcare settings.

PXJ is published in association with The Beryl Institute, the global community of practice and premier thought leader on improving the patient experience in healthcare. The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience. Register to receive additional information on patient experience from The Beryl Institute here.

OPEN CALL FOR PAPERS: Volume 2, Issue 2 submission deadline closed. Call for Submissions for Volume 3, Issue 1 - Spring 2016 open through January 31, 2016. Read more

Current Issue: Volume 2, Issue 1 (2015)

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Patient experience established: One year later
Geoffrey A. Silvera and Jason A. Wolf PhD

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Meaningful and effective patient engagement: What matters most to stakeholders
Mandy Bellows, Katharina Kovacs Burns, Karen Jackson, Brae Surgeoner, and Jennifer Gallivan

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Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, and Vincent Dumez

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The Children’s Hospital of Philadelphia Family Partners Program: Promoting child and family-centered care in pediatrics
Amy Kratchman, BA; Darlene Barkman, MA; Kathy Conaboy, BA; Anna de la Motte, MSed; Rachel Biblow, MSW; and Katherine Bevans, PhD

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Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model
Olena Mazurenko MD, PhD; Sheila Bock PhD; Catherine Prato; and Margarita Bondarenko

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Patient satisfaction reported by in-visit and after-visit surveys
Rukiya Wongus, Nicholas H. Schluterman, Sharon Feinstein, Nihkolle McGirt, Deborah R. Greenberg, and David B. Schwartz

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Measuring patient experience in a safety net setting: Lessons learned
Nina Shabbat, Katy Dobbins, Sonja Seglin, and Kristin Davis

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Patient centered infertility care: The health care provider’s perspective
Alana Streisfield, Nurun Chowdhury, Rebecca Cherniak, and Heather Shapiro

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Patient complaints as predictors of patient safety incidents
Helen L. Kroening, Bronwyn Kerr, James Bruce, and Iain Yardley

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Cancer patients’ experiences of error and consequences during diagnosis and treatment
Henriette Lipczak, Liv H. Dørflinger, Christine Enevoldsen, Mette M. Vinter, and Jeanne L. Knudsen

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Building national consensus on experiences of care
Anna Baranski, Neil Churchill, and Sophie Staniszewska

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Variations in the patients’ hospital care experience by states’ strategy for Medicaid expansion: 2009-2013
Edmund Becker; Kenton Johnston PhD; Jaeyong Bae; Jason M. Hockenberry PhD; Ariel C. Avgar; Sandra Liu; Ira Wilson; and Arnold Milstein MD, MPH

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The patient portal and abnormal test results: An exploratory study of patient experiences
Traber Giardina, Varsha Modi, Danielle Parrish, and Hardeep Singh