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Welcome to Patient Experience Journal

Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal focused on the research and proven practices around understanding and improving patient experience. PXJ is designed to share ideas and research, and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients and families across healthcare settings.

PXJ is published in association with The Beryl Institute, the global community of practice and premier thought leader on improving the patient experience in healthcare. The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience.

OPEN CALL FOR PAPERS: Volume 1, Issue 2 - Coming this fall. Now accepting submissions. Read more.

Current Issue: Volume 1, Issue 1 (2014)

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Defining Patient Experience
Jason A. Wolf PhD; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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How does patient experience fit into the overall healthcare picture?
Karen Luxford BSc(Hons), PhD, FAIM, FAAQHC and Sue Sutton RN, PhD, FHIMSS

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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“Working the system”: The experience of being a primary care patient
Michelle LA Nelson PhD, Mark G. Torchia PhD, Jennifer B. Mactavish PhD, and Ruby E. Grymonpre PharmD

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Improving the patient experience through provider communication skills building
Denise M. Kennedy MBA, John P. Fasolino MD, and David J. Gullen MD

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The impact of the resident duty hour regulations on surgical patients’ perceptions of care
Shital Shah PhD; Mary Katherine Krause MS, FACHE; Francis Fullam MA; Susan Vanderberg-Dent MD; and Amie E. Solber MS

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Patient care experiences and perceptions of the patient-provider relationship: A mixed method study
Jennifer Tabler MS; Debra L. Scammon MS, PhD; Jaewhan Kim PhD; Timothy Farrell MD; Andrada Tomoaia-Cotisel MPH, MHA; and Michael K. Magill MD

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Veterans’ experiences of patient-centered care: Learning from guided tours
Sara M. Locatelli PhD; Stephanie Turcios BS, CEPEP; and Sherri L. LaVela PhD, MPH, MBA

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Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
Edmund R. Becker PhD; Jason M. Hockenberry PhD; Jaeyong Bae MA; Ariel C. Avgar PhD; Sandra S. Liu PhD, MBA; Ira Wilson MD, MSc; and Arnold Milstein MD, MPH