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Welcome to Patient Experience Journal

Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients, residents and families across healthcare settings.

PXJ is published in association with The Beryl Institute, the global community of practice and premier thought leader on improving the patient experience in healthcare. The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience. Register to receive additional information on patient experience from The Beryl Institute here.

OPEN CALL FOR PAPERS: Volume 2, Issue 1 - Call for submissions is open and accepting papers for our next issue. Deadline for submission is January 31, 2015. Volume 2, Issue 2 submission deadline will be announced in early 2015. Read more.

Current Issue: Volume 1, Issue 2 (2014)

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The patient experience movement moment
William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD

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Hindsight is 20/20: Lessons learned after implementing experience based design
Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, and Deborah Devitt

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Patient experience of care in a student-faculty collaborative practice
Rebecca A. Berman, Scott Elman, Pratyaksh Kumar Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, and Karen Donelan

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Enhancing patient experience by training local trainers in fundamental communication skills
Calvin L. Chou, Laura Cooley, Ellen Pearlman, and Maysel Kemp White

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Creating and sustaining a culture of accountability for patient experience
Denise M. Kennedy MBA; Roshanak Didehban MHS, FACHE; and John P. Fasolino MD

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Evaluation of an advisory committee as a model for patient engagement
Cynthia Kendell, Robin Urquhart, Jill Petrella, Sarah MacDonald, and Meg McCallum

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The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
Fadi Hachem, Jeff Canar, Francis Fullam MA, Andrew S. Gallan PhD, Samuel Hohmann, and Catherine Johnson

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Feasibility of using emergency department patient experience surveys as a proxy for equity of care
Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, and Eric Grafstein

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Are we providing patient-centered care? Preferences about paracentesis and thoracentesis procedures
Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, and Diane B. Wayne

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Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis
Susan Horky LSCW, Laura E. Sherman MSW, Julie Polvinen, and Michael Rich MD

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Exploring the impact of an interprofessional care protocol on the patient experience and outcomes for seniors with diabetes
Linda J. Mast PhD, FACMPE; Ateequr Rahman PhD; Diane Bridges PhD; and Neil L. Horsley DPM

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Learning what high quality compassionate care means for cancer patients and translating that into practice
Fiona McKenzie, Katherine Joel, Charlotte Williams, and Kathy Pritchard-Jones Professor