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Welcome to Patient Experience Journal

Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience. PXJ is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients, residents and families across healthcare settings.

PXJ is published in association with The Beryl Institute, the global community of practice and premier thought leader on improving the patient experience in healthcare. The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience. Register to receive additional information on patient experience from The Beryl Institute here.

OPEN CALL FOR PAPERS: Volume 2, Issue 2 submission deadline closed. Call for Submissions for Volume 3, Issue 1 - Spring 2016 open through January 31, 2016. Read more

Current Issue: Volume 2, Issue 2 (2015)

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Patient leadership: Taking patient experience to the next level?
David McNally; Steve Sharples; Georgina Craig; and Dr Anita Goraya, FRCGP

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Bringing patient advisors to the bedside: a promising avenue for improving partnership between patients and their care team
Karine Vigneault, Johanne Higgins, Marie-Pascale Pomey, Josée Arsenault, Valérie Lahaie, Audrey-Maude Mercier, Olivier Fortin, and Alain M. Danino

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Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
Sara-Grey M. Charlton, Shannon Parsons, Kimberly Strain, Agnes T. Black, Candy Garossino, and Leanne Heppell

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Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam

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Parents’ experiences of neonatal care in England
Sarah-Ann Burger Miss, Jenny King Miss, and Amy Tallett Dr

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Should I stay or should I go? Patient understandings of and responses to source-isolation practices
Mary Wyer, Rick Iedema, Christine Jorm, Gary Armstrong, Su-Yin Hor, Claire Hooker, Debra Jackson, Clarissa Hughes, Matthew V.N. O'Sullivan, and Gwendolyn L. Gilbert

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The patient patient: The importance of knowing your navigator
Sarah M. Wheeler PhD, Julie E. Gilbert PhD, Melissa Kaan MBA, Eric Klonikowski, and Claire MB Holloway MD PhD FRCSC

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Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
Sharla Piecowye, Devona Gibson, Janis Carscadden, Kayla Ueland, Gregory Wells, and Scott Oddie

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Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
Emily M. Johnston; Kenton J. Johnston; Jaeyong Bae; Jason M. Hockenberry; Ariel C. Avgar; Arnold Milstein MD, MPH; Sandra S. Liu; Ira Wilson; and Edmund Becker

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A vision for using online portals for surveillance of patient-centered communication in cancer care
Hardeep Singh, Neeraj K. Arora, Kathleen M. Mazor, and Richard L. Street Jr

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The comparative impact of different patient-centered medical home domains on satisfaction among individuals living with type II diabetes
Jon Mills, Allyson Hall, Rebecca Tanner, Jeffrey Harman, David L. Wood, and Charles Lorbeer

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Patient needs in advanced Renal Cell Carcinoma: What are patients’ priorities and how well are we meeting them?
Rick Harris, Kate Oake, Robert E. Hawkins, Robert J. Jones, Thomas Powles, and David A. Montgomery

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Vision, mission, and values: From concept to execution at Mayo Clinic
Sandhya Pruthi, Dawn Marie R. Davis, Dawn L. Hucke, Francesca B. Ripple, Barbara S. Tatzel, James A. Dilling, Paula J. Santrach, Jeffrey W. Bolton, and John H. Noseworthy