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Author Guidelines


This following information reviews key parameters and guidelines to consider when submitting an article to Patient Experience Journal (PXJ). Prior to submission, it is advised that authors review the PXJ website and specifically the pages on About this Journal, Objectives & Principles and Policies. These pages provide an overview of the types of pieces of interest and general audience of this publication. The latter details the submission process itself. Authors are also encouraged to review the framing themes and associated keywords for the journal (found below) to determine whether the submitted article is in appropriate alignment with PXJ’s purpose and focus.


Submissions to PXJ are accepted on an ongoing basis and should follow the requested submission types and adhere to author guidelines. PXJ typically publishes twice annually in April and November and submissions are considered for an issue once deemed ready for publication, not directly based on date of submission. We encourage and welcome your submissions.

Submitting authors will be notified of the initial editorial decision to send their submission to review within 30 days of the receipt of a completed submission. All submissions follow a full double-blind review process. Submissions that are selected to go to review typically receive notification of initial publication decisions within 120 days, though timing may vary due to reviewer response. We are committed to actively keeping authors appraised of the status of your submission. You can begin the submission process here.


PXJ aligns its publication around the following submission types:

    • Research Articles. Papers describing research studies using qualitative, quantitative, experimental, survey, and innovative multi-methodological designs to rigorously test hypotheses about the prevalence and impact of patient experience efforts and interventions to facilitate it.
    • Literature Reviews. Critical brief summaries of the state of research and literature as it pertains to an area impacting patient experience, or subtopics within patient experience efforts.
    • Case Studies are papers describing specific and tangible application of practice, the evidence behind its selection and the measurable outcomes it has generated. Submissions should be structured to include:
      • A description of the issue the effort looked to address.
      • The practices, processes or programs applied to address the issue and why these were selected.
      • The measurable outcomes - positive, negative or neutral - realized as a result of the effort.
      • Implications for this case on further practice and generalized recommendations based on the outcomes.
      • Suggestions for further exploration or research in this area. Questions that remain.
    • Biographical Essays. Essays that showcase individual patients, providers or others who are leading the effort to employ patient experience practices with powerful lessons, practical outcomes or measured results. Biographical essays should be a maximum of 2500 words to capture the essence and importance of the story. Submissions should be structured based on the following outline:
      • Intent of the essay/introduction to the narrative - What do you intend to share?
      • General narrative, a synopsis of the story highlighting relevant moments - What was your experience?
      • Reflections/recommendations based on experience - focused on practical implication - What would you want to see happen/change as a result of your experience?
    • Book Reviews. Brief commentaries on (and links to) recently published journal articles, news reports, and books. Reviews will generally describe why the reader interested in patient experience improvement would be interested in the item in question and how the object of comment contributes to the PXJ mission to help individuals and organizations enact positive, successful patient experience actions and efforts.
    • Commentaries tend to be print essays on personal perspectives and/or lived experiences and reviews of topics and events (conferences, courses, lectures) relevant to the discussion of patient experience improvement. Commentaries are invited by the editors and/or are requested to seek initial editorial feedback prior to submission.


There is an overview of the final submission guidelines on the PXJ style guide page. In order to provide needed information we also summarize some key points below.

  • Call For Papers : The call for papers is open and papers are reviewed on an ongoing basis throughout the year. PXJ publishes twice annually in April and November of every year, with a special issue published in July.
  • Length : Submitted article length may vary, but should not exceed the suggested maximum length of 5000 words for full research articles. (This is not inclusive of abstracts, figures or references.)
  • Abstract : Every paper MUST include an abstract written in paragraph format of 250 words or less. A concise abstract for full research articles should include four main elements: objective, methods, results and conclusions. Non-research focused articles should provide an effective summary of the intended takeaways of the piece in a similar abstract format.
  • Themes/Keywords : Submissions to PXJ should align with the core themes identified for the journal. These themes can be found below. A listing of keywords should accompany every submission. Authors are not restricted to the previous keywords seen in PXJ, but should be aware of their alignment to the overall focus. This conveys to the editor(s) where the author(s) identify the submission as appropriate to the focus of PXJ.
  • Requested Formating : Articles should be submitted in Microsoft Word format, double-spaced and with a font style and size that does not impede on the readability of the submitted article. Authors should also remove as much identifying information as possible without taking away from the intent of the submission. Once an article is accepted for publication, articles will be adapted to the PXJ standard template in proceeding to the revision and final proof stages.
  • Citations : PXJ asks for all citations to be presented in AMA format. You can see an example and guidelines to this format on the PXJ site here. Documents not submitted in this format will be sent to the authors for revisions with any other revision requests.
  • Reviewers : As a peer-reviewed journal, PXJ prides itself on providing article reviews that evaluate submitted article’s methodological rigor and practical relevance. Submitted articles are typically assigned to 2 or 3 reviewers (double-blind). However, submitting authors are encouraged to provide the names, institutions, and contact information of up to 2 preferred reviewers for their submission if they choose, otherwise reviewers will be selected by the editor(s).

Thank you for your interest in submitting to PXJ. For further inquiries on the submission process or questions on these guidelines, please contact Jason A. Wolf, Ph.D., Founding Editor. On behalf all of the PXJ editors, we look forward to your contribution to the continued exploration of the patient experience.


PXJ is committed to shaping and supporting the development of the research conversation on patient experience. To provide context and guidelines for submissions the journal looks to publish, the following themes have been adapted. These themes provide anchors on which papers can be grounded, areas in which they look to explore or concepts they wish to introduce and discuss. While the journal is not limited to these themes, they should be considered by potential authors to gauge the appropriate nature of their work for the publication.




The orchestrated touch-points of people, processes, policies, communications, actions, and environment


The vision, values, people (at all levels and in all parts of the organization) and community engaged and involved with the organization


What is recognized, understood and remembered by patients and support people. Perceptions vary based on individual experiences such as beliefs, values, cultural background, etc.

Continuum of Care

In all facets of the healthcare system, in all encounters, in all settings from non-clinical proactive experiences to long term or hospice; and across the spectrum of services.

Integrated Nature

Reinforces that experience from the patient perspective is singular and aligned, not simply a collection of distinct or disparate efforts. It is encompassing of all encounters whether they include quality, safety or service and these efforts should be coordinated and aligned to support a “one-experience” mindset. [Includes: Beyond survey results, more than satisfaction]


Recognizes that the recipient and deliverer of healthcare experience are at their core human beings. As a component of experience, this reinforces that process or protocol should not trump the broader needs of people engaged (in almost all cases) at any point on the healthcare spectrum. [Includes: Aligned with patient-centered care principles]

Patient & Family Partnership (& Engagement)

Acknowledges that patients, families and members of their support network are active participants in the care experience and must be engaged as participant owners in their encounters. The voices of these individuals are not only significant in situations of care, but also in planning, ongoing operations and change/improvement efforts. [Includes: Focus on expectations, focus on individualized care]


If not associated with specific themes above, submissions should relate in some way to the general discussion on patient experience. As a journal committed to expanding the conversation, PXJ continues to look for emerging ideas and thoughts on patient experience research and improvement.

Source : Wolf, Jason A. PhD; Niederhauser, Victoria DrPH, RN; Marshburn, Dianne PhD, RN, NE-BC; and LaVela, Sherri L. PhD, MPH, MBA (2014) "Defining Patient Experience," Patient Experience Journal: Vol. 1: Iss. 1, Article 3.


Submitting authors to PXJ should identify an appropriate list of keywords associated with their article that both honors the content of the submission and informs potential readers about the context of the article. Keywords will be included in the article cover page. A review of the 15 most common keywords used in multiple publications is presented below. Keywords are listed in order of frequency from most to least often used. The list does not include the numerous keywords seen in only one submission. As authors determine keywords please note they need not be listed here to be included in your submission, but rather this list should serve as a guide to the content most relevant to the journal’s readership. Keywords include:

Patient Experience
Patient Satisfaction
Patient-Centered Care
Patient Engagement
Patient- and Family- Centered Care
Quality of Life
Consumer Engagement
National Health Service
Quality of Care
Qualitative Methods
Health Literacy