Patient Experience Journal (PXJ) is a peer-reviewed, open-access journal published by The Beryl Institute. PXJ is committed to disseminating rigorous knowledge and expanding the global conversation on evidence and innovation on patient experience. Grounded in our core principles, PXJ engages all perspectives, with a strong commitment to Patients Included. Submissions are accepted on an ongoing basis and undergo a full double-blind peer review process.

PXJ's reach and impact is reflected in the fact that published articles are downloaded over 15,000 times monthly and accessed in over 220 countries and territories around the world. PXJ is indexed in the Directory of Open Access Journals, Google Scholar, and Crossref and we are committed through our open-access policy to ensure the broadest access to articles possible. PXJ does not charge article processing or open access publication fees at this time.

SPECIAL ISSUE. As we all work to address the dynamic nature of today's healthcare environment and support one another with information that will help in tackling the challenges we face, we thank all the contributors to our 2022 special issue: Elevating the human experience through caring for the healthcare workforce. We also hope you will consider our call for the 2023 special issue: Emerging Frontiers in Human Experience. Find more information on the call for submissions here. We hope this finds you all safe and well at this time.

Current Issue: Volume 9, Issue 2 (2022) Elevating the human experience through caring for the healthcare workforce.


Personal Narratives



Rules of engagement: The role of mistreatment from patients in the nurse, physician and advanced practice provider experience
Katherine A. Meese, Alejandra Colón-López, Aoyjai P. Montgomery, Laurence M. Boitet, David A. Rogers, and Patricia A. Patrician


Understanding modern drivers of the employee experience in healthcare
Antonio Pangallo, Tim Atwell, Kristi Roe, and Adrienne Boissy


Patient and provider experiences with virtual care during the COVID-19 pandemic: A mixed methods study
Mars Zhao, Hisham Elshoni, Jennifer O'Brien, Erin Barbour-Tuck, Mary Ellen Walker, Heather Dyck, Andrea Vasquez, Eric Sy, Angela Baerwald, Clara Michaels, Rejina Kamrul, Olivia Reis, Brenda Schuster, Barb Beaurivage, Adam Clay, Mark Lees, and Jonathan Gamble


Understanding patient and caregiver perspectives using a dyad approach for data collection: A systematic review of the literature
Jane Loftus, Andrew Yaworsky, Diane M. Turner-Bowker, Andrew Palladino, Roger Lamoureux, Emily Love, and Andreas M. Pleil

Case Studies


Teamwork that affects outcomes: A method to enhance team ownership
Brian Carlson, Richelle Graham, Brad Stinson, and Jordan LaRocca


Caring for the caregiver during COVID-19 suspended visitation
Melissa D. Rouse, Lorie K. Shoemaker, Priscilla Kyle, Chris Tenold, Whitney Anthony, and Jordan White


Tranquility rooms for team member well-being: Implementation during COVID-19 pandemic
Julie A. Kennedy Oehlert, Christina M. Bowen, Holly Wei, and Wendy Leutgens