Most Recent Additions*
Leveraging the intersectionality of healthcare and hospitality to diversify workforce talent and enhance patient experience
Sven Gierlinger, Nicole Giammarinaro, Mallory Tuomey, and Leah Petrosino
Special Issue 2024: Transforming Experience in Non-Hospital Settings
Patient Experience Journal
A multi-stakeholder perspective on quality of care among residents, family members and nursing staff in nursing homes: A Balanced Centricity approach
Sil Aarts, Erica De Vries, Hilde Verbeek, Gaby Odekerken, and Katya Y. J. Sion
Perceptive responses and familiar staff facilitate meaningful engagement of older adults and family/care partners in long-term care home implementation science research during COVID-19
Marie-Lee Yous, Denise M. Connelly, Ruthie Zhuang, Melissa E. Hay, Anna Garnett, Lillian Hung, Nancy Snobelen, Harrison Gao, Ken Criferg, Cherie Furlan-Craievich, Shannon Snelgrove, Melissa Babcock, and Jacqueline Ripley
Leveraging telehealth supportive oncology services to combat COVID-19 isolation in breast cancer patients: A cancer center’s perspective
Jake R. Erickson, Maranda K. Pahlkotter, Paul D. Thielking, Jane M. Porretta, Regina Rosenthal, Cindy B. Matsen, and Kirstyn E. Brownson
How COVID-19 changed frontline healthcare workers’ experiences: A narrative inquiry into the impact of chronic burnout on a surgical physician assistant’s wellness
Lihua Dishman and Rhionna J. Smith
The role of patient-centered communication scale in patients’ satisfaction of healthcare providers before and during the COVID-19 pandemic
Mohammad A. Tabatabai, Patricia Matthews-Juarez, Nader Bahri, Robert Cooper, Donald Alcendor, Aramandla Ramesh, Derek Wilus, Karan Singh, and Paul Juarez
Doctor behaviors that impact patient satisfaction
Bryan Lilly, Michael J. Tippins, Katharine Tippins, and Julia Lilly
Identifying sources of patient dissatisfaction when seeking care for a chronic and complex disease
Katharine J. Head, Anna K. Forster, Amanda Harsin, and Rebecca J. Bartlett Ellis
Psychometric properties of the Impact Index in patients with chronic conditions
KD Valentine, Suzanne Brodney, Carol Cosenza, J. Lee Hargraves, Karen Sepucha, Susan Edgman-Levitan, and Michael Barry
How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care
Wendy English, Jackie Robinson, and Merryn Gott
The initial psychometric evaluation of a new Emergency Department Patient-Reported Experience Measure (ED PREM)
Claudia Bull, Julia Crilly, Sharon Latimer, Emma Hall, and Brigid M. Gillespie
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Lauren P. Ramsey Dr, Laura Sheard Dr, Rebecca Lawton Professor, and Jane O'Hara Dr
‘Making it Meaningful’: Co-designing an intervention to improve medication safety for people from culturally and linguistically diverse backgrounds accessing cancer services.
Ashfaq Chauhan, Bronwyn Newman, Elsa Roberto, Ramesh Lahiru Walpola, Holly Seale, Melvin Chin, and Reema Harrison
Caregiver burden: Support needed for those who support others and the National Health Service
Michael Stephanou
Patient-centered care frameworks, models and approaches: An environmental scan
Aghna Wasim, Maria Sajan, and Umair Majid
The journey from provider to patient: Lessons learned
Jane E. Sullivan
Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions
Layla Parast
Whose party is it anyway? An invitation from a patient experience advocate
Geoffrey A. Silvera
*Updated as of 10/04/23.
