ORCID
Yizhong Wu: https://orcid.org/0009-0005-0628-8919
Abstract
Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients appreciate the transparency of online reviews, and they offer an avenue for physicians to receive feedback. This cross-sectional study aims to provide insight into correlations between provider level information such as wait times or physician demographics, and the reviews patients submit online for geriatricians.
Methods: ParseHub software was used to extract and pool data from 6,631 provider profiles categorized under “geriatric medicine” on the popular open-source physician review website Healthgrades.com. Physician race or ethnicity was modeled by profile last name based on 2010 US census data. Non-physician providers were excluded from the main analysis. Standard statistical models including Pearson correlations and t-tests were used to determine relationships between physician information and their average online rating.
Results: We found that physicians with longer wait times have significantly lower reviews (P
Conclusions: Our study supports previous studies that have found correlations between longer wait times and lower physician reviews. Cultural barriers and biases may play into lower online reviews of Asian physicians. Further studies will be helpful in addressing causality and improve the patient and physician experience with online reviews.
Recommended Citation
Wu Y, Smith E, Shaffer N, Trinh H, Powers B. Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews. Patient Experience Journal. 2025; 12(2):83-89. doi: 10.35680/2372-0247.2035.
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