Abstract
Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from consumer-led movements, coupled with shifts in the positioning of patients among clinical professions, the global focus on patient experience is now evident in nationally mandated measurement tools, the creation of dedicated institutional leadership roles, and outlets such as the Patient Experience Journal. By critically analysing the pivotal factors and milestones that have shaped its evolution throughout healthcare history, this review provides an in-depth exploration of the evolution of patient experience. In doing so, the review provides a critical analysis of the application of patient experience in health systems and future directions required to drive change for improvement.
Recommended Citation
Adams C, Harrison R, Wolf JA. The Evolution of Patient Experience: From Holistic Care to Human Experience. Patient Experience Journal. 2024; 11(1):4-13. doi: 10.35680/2372-0247.1947.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Included in
Business Administration, Management, and Operations Commons, Health and Medical Administration Commons, Medical Education Commons, Public Health Commons, Social and Behavioral Sciences Commons
