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Home health care CAHPS® survey: Predicting patient experience performance
Stephanie Ballengee, Girlyn Cachaper, Kim S. Bradley, Hessamaldin Sadatsafavi, Ralitsa S. Maduro, Merri K. Morgan, and Kathie S. Zimbro

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Navigating the “Perfect Storm”: Leading with a commitment to human experience
Jason A. Wolf PhD

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Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes

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Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser

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Customer service vs. Patient care
Kathy Torpie

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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Which patient experiences are you capturing? Investigating differences in patient experience drivers by race/ethnicity and survey mode
Meike Eilert, Toni Land, and Jonathan Shafer

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Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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Non-COVID-19 hospitalizations: patients’ experiences during the COVID-19 pandemic
Julia Patrick

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How an intake conversation in mental healthcare nearly led to suicide
Lies Sercu