PDF

The frontier for human experience is closer than we think
Jason A. Wolf

PDF

Doctor behaviors that impact patient satisfaction
Bryan Lilly, Michael J. Tippins, Katharine Tippins, and Julia Lilly

PDF

Whose party is it anyway? An invitation from a patient experience advocate
Geoffrey A. Silvera

PDF

Patient-centered care frameworks, models and approaches: An environmental scan
Aghna Wasim, Maria Sajan, and Umair Majid

PDF

The journey from provider to patient: Lessons learned
Jane E. Sullivan

PDF

Leveraging the intersectionality of healthcare and hospitality to diversify workforce talent and enhance patient experience
Sven Gierlinger, Nicole Giammarinaro, Mallory Tuomey, and Leah Petrosino

PDF

Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions
Layla Parast

PDF

Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes

PDF

How COVID-19 changed frontline healthcare workers’ experiences: A narrative inquiry into the impact of chronic burnout on a surgical physician assistant’s wellness
Lihua Dishman and Rhionna J. Smith

PDF

Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser