Most Popular Papers *
Customer service vs. Patient care
Kathy Torpie
Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD
Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA
Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes
Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam
Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
Tosha Allen, Tyne Rieck, and Stacie Salsbury
Patient partner compensation in research and health care: the patient perspective on why and how
Dawn P. Richards, Isabel Jordan, Kimberly Strain, and Zal Press
Reframing the conversation on patient experience: Three considerations
Jason A. Wolf PhD, CPXP
Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, and Vincent Dumez
* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 06/27/19.
