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Customer service vs. Patient care
Kathy Torpie

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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Defining Patient Experience
Jason A. Wolf PhD; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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Reframing the conversation on patient experience: Three considerations
Jason A. Wolf PhD, CPXP

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Using experience-based design to understand the patient and caregiver experience with delirium
Lauren Russ, Jennifer Phillips, Val Ferris, Amy London, Logan Kendall, and Craig Blackmore

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Patient partner compensation in research and health care: the patient perspective on why and how
Dawn P. Richards, Isabel Jordan, Kimberly Strain, and Zal Press

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Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam

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A case study of the patient wait experience in an emergency department with therapy dogs
Colleen A. Dell, James Stempien, Lindsey Broberg, Alicia Husband, Lacey Jurke, Betty Rohr, Jane Smith, Joseph Rubin, Susan Tupper, Donna Goodridge, Cathie Fornssler, and Logan Fele-Slaferek

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Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
Tosha Allen, Tyne Rieck, and Stacie Salsbury