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Changing Myths Into Truths: Dispelling Physician Misconceptions on Patient Experience
Amit Singh, Syed Ahmed, James Castellone, Michael H Kanter, Mikelle Key-Solle, Sherry Kroll, Paul A Lansdowne, Winnie Lee, Swati Mehta, Sofie Morgan, Sephora Morrison, Susan N Nathan, Sachin Patel, Alexie Puran, Donald Wickline, and Liza DiLeo Thomas

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Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Geoffrey A. Silvera

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Using Patient Experience Data With IMPACT: A Framework for Healthcare Improvement
Corey Adams, Ramesh Walpola, and Reema Harrison

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Empowering Frontline Staff in Service Recovery
Sarah E. Duncan, Brianna Camera, Iva Ervin-Stanberry, and Heather L. Pezzullo

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Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes

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Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues
Mike C. Porter, Xiaowen Guan, and Paul G. Omodt

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Patients’ Experiences of Triage and Waiting in Emergency Departments: A Cross-sectional Survey
Carrie Janerka, Leslie D Gavin, Fenella J Gill, and PCC ED Triage Group

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Customer service vs. Patient care
Kathy Torpie

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We Are Not THERE Yet! Why the Journey for Experience Excellence Must Persist
Jason A. Wolf

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“Better Than Any Medicine:” Understanding How Therapy Dogs Support Patients Presenting with Mental Health and Substance Use Concerns in an Emergency Department Setting
Alexandria R. Pavelich, Colleen A. Dell, James Stempien, Holly McKenzie, Aimee Hozack, Jane Smith, Alexis Rowsell, Janet Gunderson, and Elizabeth Pease