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Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Anne Aquilia, Karen Grimley, Barbara Jacobs, Maryellen Kosturko, Jerry Mansfield, Charlotte Mathers, Peggie Parniawski, Laura Wood, and Victoria Niederhauser

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Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes

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Customer service vs. Patient care
Kathy Torpie

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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The critical role of family in patient experience
Brian Boyle

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Exploring workforce confidence and patient experiences: A quantitative analysis
Katie M. Owens and Stephanie Keller

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The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: A critical role for subjective advocates
Geoffrey A. Silvera, Jason A. Wolf PhD, Anthony Stanowski, and Quint Studer

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When healthcare leadership and philanthropy lead to an improved patient experience: The Paul Lepsoe Music Initiative
Sara Olivier RN BScN MN; Corianne Bell BA Mus; Cheryl Jones Registered Psychotherapist, MTA, PhD; and Jerry M. Maniate MD, M.Ed, FRCPC, FACP