Most Popular Papers *
How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Lauren Paige Ramsey, Laura Sheard Dr, Rebecca Lawton Professor, and Jane O'Hara Dr
Customer service vs. Patient care
Kathy Torpie
Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD
Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA
The digital revolution will see you now: transforming patient experience in the digital era
Emily Kagan Trenchard, Laura Semlies, and Sven Gierlinger
Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes
Involving patients and families in a social robot study
Lillian Hung, Annette Berndt, Christine Wallsworth, Neil Horne, Mario Gregorio, Jim Mann, Cindy Liu, Evan Woldum, Andy Au-Yeung, and Habib Chaudhury
Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam
Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
Tosha Allen, Tyne Rieck, and Stacie Salsbury
A next-day, brief e-survey overcomes the excessive variability seen in CAHPS-style emergency department surveys so that individual physician performance can be assessed on a regular basis
Tom Scaletta, Eva Hare, and Christopher Sung Lee
* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 07/25/19.
