PDF

The future of patient experience: Five thoughts on where we must go from here
Jason A. Wolf PhD, CPXP

PDF

Patient perspectives: Four pillars of professionalism
Laura Yvonne Bulk OT(Reg), MOT, BSW; Donna Drynan; Sue Murphy; Patricia Gerber; Roberta Bezati; Sacha Trivett; and Tal Jarus

PDF

Engaging under- and/or never-engaged populations in health services: A systematic review
Lesley Moody, Erica Bridge, Vidhi Thakkar, Naomi Peek, Tanvi Patel, Suman Dhanju, and Simron Singh

PDF

Seven steps to successful change: How a large academic medical center prepared patients for organizational change
Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, and Jason Morgan

PDF

Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
Jessica Colyer, Tina Halley, Melissa Winter, Jennifer Coldren, and Martha Parra

PDF

Volunteer contributions in the emergency department: A scoping review
Sophie Glanz, Brittany Ellis, Shelley L. McLeod, Cameron Thompson, Don Melady, and Michelle Nelson

PDF

Is it fair to compare? A patient and family experience of two healthcare systems and neurosurgical teams within a two-week period
Laura Miller CPXP

PDF

Using patient experience in optimizing the total knee arthroplasty patient journey
Nienke Wolterbeek, Dieuwertje J. Hiemstra, Fiona A. van der Hoeven, and Kiem G. Auw Yang

PDF

Awakening from a medical mystery: one patient’s experience of being undiagnosed
Dwane UnRuh

PDF

Conceptual frameworks and degrees of patient engagement in the planning and designing of health services: A scoping review of qualitative studies
Umair Majid and Anna Gagliardi