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Customer service vs. Patient care
Kathy Torpie

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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Patient partner compensation in research and health care: the patient perspective on why and how
Dawn P. Richards, Isabel Jordan, Kimberly Strain, and Zal Press

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Defining Patient Experience
Jason A. Wolf PhD; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam

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Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
Tosha Allen, Tyne Rieck, and Stacie Salsbury

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Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, and Vincent Dumez

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Improving the patient experience through a commit to sit service excellence initiative
Cari D. Lidgett

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The critical role of family in patient experience
Brian Boyle