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Most Popular Papers *

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How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Lauren Paige Ramsey, Laura Sheard Dr, Rebecca Lawton Professor, and Jane O'Hara Dr

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes

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Involving patients and families in a social robot study
Lillian Hung, Annette Berndt, Christine Wallsworth, Neil Horne, Mario Gregorio, Jim Mann, Cindy Liu, Evan Woldum, Andy Au-Yeung, and Habib Chaudhury

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Managing patient expectations at emergency department triage
Shital Shah, Anay Patel, Dino P. Rumoro, Samuel Hohmann, and Francis Fullam

* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 07/25/19.