ORCID
Thom Mayer: https://orcid.org/0009-0009-3507-1881
Wendy Dean: https://orcid.org/0000-0001-5802-2753
Abstract
Patient experience has evolved to a broader definition of human experience, including workforce experience, and community experience. Hospital boarding is a common, pervasive problem facing healthcare, which threatens all levels of human experience, from patient experience, to workforce experience (moral injury and burnout in healthcare professionals), and community experience (delayed and denied access to care for patients, Emergency Medical Services, and even interhospital transfers. Effective system leadership across the systems and processes of healthcare, as well as stakeholder and boundary management, will be essential to deliver acceptable human experience, in addition to solutions to smooth surgical flow, improve discharge systems, create ``Bed Czars'' to improve admissions, as well as pursuing reform of healthcare finance mechanisms. Boarding represents a quintessential example of how human experience is affected by failure of effective system leadership.
Recommended Citation
Mayer T, Dean W. Human Experience, The Boarding Crisis, and Moral Injury-A Call to Action. Patient Experience Journal. 2026; 13(1):4-10. doi: 10.35680/2372-0247.2102.
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