Improving Human Experience in Health Care: Leveraging ``Humanistic Learning Health Systems'' to Accelerate Change at Scale

Authors

• Brant J. Oliver, System Vice President for Care Experience, The Value Institute, Dartmouth HealthFollow
• Jason A. Wolf, The Beryl InstituteFollow

ORCID

Brant J. Oliver: https://orcid.org/0000-0002-7399-622X

Jason A. Wolf: https://orcid.org/0000-0001-9679-9707

Abstract

Included in a special segment in this issue of the Patient Experience Journal, are a series of reports on improving HX in healthcare supported by a humanistic LHS– the Dartmouth Promise Partnership Coproduction Learning Health System in New Hampshire, USA. Promise is a strategic partnership between a medical school and a multi-center rural academic health system. It integrates translational science education and research, data informatics, and scaled and networked humanistic applied change initiatives. One of these initiatives is the Care Experience Collaborative, a multi-center improvement initiative across the health system focused on improving HX. This special segment includes five reports about work in the Promise Care Experience Collaborative, including: (1) medical interpreter and translation services utilization; (2) improvement coaching for experience based improvement; (3) patient relations redesign; (4) Patient and Family Advisory Councils (PFACs); and (5) peer-to-peer coaching.

Recommended Citation

Oliver B, Wolf J. Improving Human Experience in Health Care: Leveraging ``Humanistic Learning Health Systems'' to Accelerate Change at Scale. Patient Experience Journal. 2026; 13(1):416-419. doi: 10.35680/2372-0247.2112.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.