Articles
The experience era is upon us
Jason A. Wolf PhD
Why human resources policies and practices are critical to improving the patient experience
Shari Berman
Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
Akiko Kamimura, Jeanie Ashby, Ha Trinh, Liana Prudencio, Anthony Mills, Jennifer Tabler, Maziar Nourian, Fattima Ahmed, and Justine Reel
Why do they do that?: Looking beyond typical reasons for non-urgent ED use among Medicaid patients
Cynthia J. Sieck, Jennifer L. Hefner, Randy Wexler, Chris A. Taylor, and Ann S. McAlearney
Patient organizations and primary care development: reflections by patients with chronic diseases
Britta E. Berglund and Irene Westerlund
Young adult perspectives on the selection of pharmaceuticals for mental health treatment
Alaina N. Talboy, Angela M. Aylward, Daniel Lende, and Rodney P. Guttmann
Beyond patient-centered care: Enhancing the patient experience in mental health services through patient-perspective care
Timothy A. Carey Prof
Patient and health professions student team perceptions of patient-centeredness in an inter-professional education home-visit program: An exploratory study
Kayla Bastian, Christian Banez, Miranda Ketcherside, MacKenzie Maher, Elijah Puett, Darson L. Rhodes, and Carol Cox
The evaluation of an information booklet in the use of effective patient communication in the setting of thoracic anesthesia
Camille Guillot Miss and Gerry Keenan Dr
Improving the patient experience through a commit to sit service excellence initiative
Cari D. Lidgett
Creating a common trajectory: Shared decision making and distributed cognition in medical consultations
Katherine D. Lippa and Valerie L. Shalin
Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
Alison S. Tothy MD, Sunitha K. Sastry, Andres Valencia, Mary Kate Springman, and Susan Murphy
Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
Erica Bridge, Madelyn P. Law, and Miya Narushima
Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
Marie-Pascale Pomey, Edith Morin, Catherine Neault, Veronique Biron, Lise Houle, Louise Lavigueur, Guy Bouvette, Nicole St-Pierre, and Martin Beaumont
Envisioning mechanisms for success: Evaluation of EBCD at CHEO
Kristina Rohde, Mireille Brosseau, Diane Gagnon, Jennifer Schellinck, and Christine Kouri
“What Matters to You?”: A pilot project for implementing patient-centered care
Anthony M. DiGIoia MD, III; Sarah B. Clayton; and Michelle B. Giarrusso
