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Aims & Objectives

With the diverse healthcare audience in mind, Patient Experience Journal (PXJ) will publish a variety of articles designed to help individuals and organizations enact positive, successful patient experience actions and efforts. The specific objectives of the journal are to:

  • Present a range of conceptual frameworks that can be used in addressing patient experience challenges
  • Describe and document intervention techniques, consultation activities, emergent innovations, and educational practices that can influence and impact healthcare organizational decisions
  • Employ a full range of research science – from pure survey-based qualitative and quantitative investigations to observation and ethnographic exploration that provide insights to patient experience
  • Uncover new processes, programs and other opportunities for patient experience improvement
  • Provide opportunities for patient and family voice to inform or influence research and practice through contributions via commentaries, sharing lived experiences or direct studies

      Independent Perspective

      PXJ is a non-affiliated publication – meaning not directly vendor or provider related. As such, the journal is free to explore various areas, push boundaries and challenge conventions free of restrictions, considerations or organizational bias that impact patient experience.

      Interdisciplinary Scope

      PXJ approaches its content from a multidisciplinary perspective. Acknowledging that thoughts impacting patient experience may come from the perspectives of executive management, quality, safety, operational or clinical leadership, patients, residents and families or a variety of other roles/disciplines from organizations around the world.

      Comprehensive Coverage

      PXJ’s articles keep up with the evolution of the field and look to expand the conversation through innovation, providing the best and latest analyses on the spectrum of patient experience efforts encompassing service, quality and safety and include the voice of leaders, caregivers, patients and family members. Each volume will include a wide range of insightful and thought-provoking scholarship. Types of submissions sought are outlined below.


      PXJ aligns its publication around the following submission types:

        • Research Articles. Papers describing research studies using qualitative, quantitative, experimental, survey, and innovative multi-methodological designs to rigorously test hypotheses about the prevalence and impact of patient experience efforts and interventions to facilitate it.
        • Literature Reviews. Critical brief summaries of the state of research and literature as it pertains to an area impacting patient experience, or subtopics within patient experience efforts.
        CASE STUDY
        • Case Studies are papers describing specific and tangible application of practice, the evidence behind its selection and the measurable outcomes it has generated. Submissions should be structured to include:
          • A description of the issue the effort looked to address.
          • The practices, processes or programs applied to address the issue and why these were selected.
          • The measurable outcomes - positive, negative or neutral - realized as a result of the effort.
          • Implications for this case on further practice and generalized recommendations based on the outcomes.
          • Suggestions for further exploration or research in this area. Questions that remain.
        • Biographical Essays. Essays that showcase individual patients, providers or others who are leading the effort to employ patient experience practices with powerful lessons, practical outcomes or measured results. Biographical essays should be a maximum of 2500 words to capture the essence and importance of the story. Submissions should be structured based on the following outline:
          • Intent of the essay/introduction to the narrative - What do you intend to share?
          • General narrative, a synopsis of the story highlighting relevant moments - What was your experience?
          • Reflections/recommendations based on experience - focused on practical implication - What would you want to see happen/change as a result of your experience?
        • Book Reviews. Brief commentaries on (and links to) recently published journal articles, news reports, and books. Reviews will generally describe why the reader interested in patient experience improvement would be interested in the item in question and how the object of comment contributes to the PXJ mission to help individuals and organizations enact positive, successful patient experience actions and efforts.
        • Commentaries tend to be print essays on personal perspectives and/or lived experiences and reviews of topics and events (conferences, courses, lectures) relevant to the discussion of patient experience improvement. Commentaries are invited by the editors and/or are requested to seek initial editorial feedback prior to submission.


      PXJ is a bi-annual, peer-reviewed, virtual, open-access publication. Therefore, it will not have a set number of articles in each volume. Rather the extent of content inclusion is grounded in its rigorous nature, relevance to the intent of the journal, and a contribution to the field of patient experience. PXJ publishes twice annually in April and November.

      Submissions are accepted on an ongoing basis and should follow the requested submission types and adhere to author guidelines. An overview of the review process is also available via those guidelines.


      An interactive Editorial Board and broad community of peer reviewers will guide Patient Experience Journal. Editorial Board Members will serve a two-year term and focus on the following roles:

      • Editorial strategy advisors: Board members will serve as a source of inspiration and advice in guiding the development and direction of the journal.
      • Journal ambassadors: Board members will act as ambassadors for the journal, sourcing potential authors and readers and also potential subscribers. They will also encourage students and colleagues to contribute to, read and cite the journal.
      • Peer review: In conjunction with the community of reviewers, board members may take on the role of peer reviewer for submissions to the publication dependent on timing and topic.


      For inquiries regarding Patient Experience Journal please contact:
      Jason A. Wolf, Ph.D., Editor

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