Abstract
This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall.
Recommended Citation
Jones A, Dutton K. Patients and families as partners in safety, quality, and experiences of care. Patient Experience Journal. 2014; 1(1):48-49. doi: 10.35680/2372-0247.1007.
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