This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall.
Jones A, Dutton K. Patients and families as partners in safety, quality, and experiences of care. Patient Experience Journal. 2014; 1(1):48-49. doi: 10.35680/2372-0247.1007.