Editorial
Commentary
Partnering with healthcare: The experiences of consumer representatives
Corey Adams and Anthony J. Brown
Personal Narratives
Everything I needed to know to be a pediatric emergency room doctor, I learned as a waitress
Sarah Gard Lazarus
Seeking answers through the pain
Gillian Pearce Dr
Research
A concept analysis of the patient experience
Tanja Avlijas RN, MScN; Janet E. Squires RN, PhD; Michelle Lalonde RN, PhD; and Chantal Backman RN, PhD
Listening as medicine: A thematic analysis
Rachel Kishton M.D., Heta Patel, Divya Saini, Jeffrey Millstein M.D., and Aaron Levy Ph.D.
Patient experiences through head and neck cancer: Information delivery combatting psychological distress
Eleah Stringer MSc., Julian J. Lum PhD., Jonathan Livergant Dr., and Andre Kushniruk PhD.
Patient experience in an interprofessional collaborative practice for underserved patients with heart failure
Connie White-Williams, Maria R. Shirey, Reid Eagleson, Wei Su, Terri Poe, Brittany Fitts, and Vera Bittner
Patients’ and family caregivers’ experiences with a newly implemented hospital at home program in British Columbia, Canada: Preliminary results
Sean P. Spina BSc(Pharm), ACPR, PharmD, FCSHP; Rounak Haddadi BSc, BHSc, PG Dip Sc; Katy Mukai BA, MPA; Michelle Riddle; Beth Bourke BScN, RN; Lisa Thompson BSc; Elizabeth Borycki RN, PhD, FACMI, FCAHS, FIAHSI; David Forbes BSc(Pharm), MPA, ACPR, BCPS, CTE; Taylor Hainstock BHSc, MA; Curtis K. Harder BSc(Pharm), ACPR, PharmD, FCSHP; Nancy Humber BSC, MD, CCFP, CFPC, MHA, FFRMS; Andre Kushniruk PhD, FACMI, FCAHS, FIAHSI; Tara McMillan BSc; Shauna Tierney MD, CCFP; and Melinda Zeron Mullins MD, PhD, CCFP
Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Heather McKee Hurwitz, MaryBeth Mercer, and Susannah L. Rose
Living with COVID-19 in the community during the first wave of the pandemic: Lessons from patients for healthcare providers and policy makers
Linda Rozmovits, Michelle Marcinow, Ilja Ormel, Terence Tang, Elizabeth Mansfield, Kerry Kuluski, Seema Marwaha, and Susan Law Dr
Case Studies
Strengthening patient-family engagement amidst a pandemic: Lessons learned and paths forward
Kyle J. Rehder, Shannon Haney, Jan Freeman, and Aaron West
Draws and windfalls: Comparing patient experiences in inpatient telehealth and non-telehealth acute care units
Geoffrey A. Silvera, Erin Blanchard, Varun Natarajan, Eric Wallace, William Steve Stigler, Bart Kelly, Terri Scarborough, and Sue S. Feldman
Digital patient engagement at a perioperative surgical home implemented community hospital
Srinivasan Sridhar, Amy Mount Hunter, and Bernadette McCrory
A roadmap to engaging patients in research: The experience of a large academic research hospital in Canada
Rabia Zaheer, Sara Morassaei, Sander L. Hitzig, Laurie Legere, Mary Jane Torrie, and Lisa Di Prospero
Part of the team: Effecting change and sharing power in healthcare settings
Jessica Stanier, Rachel Purtell, Dave Thomas, and William Murray
Storytelling at board meetings: A case study of co-developing recommendations
Dawn Richards, Kimberly Strain, Lisa Hawthornthwaite, Isabel Jordan, and Carol Fancott
