Editorial
Commentaries
Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Geoffrey A. Silvera
Changing Myths Into Truths: Dispelling Physician Misconceptions on Patient Experience
Amit Singh, Syed Ahmed, James Castellone, Michael H Kanter, Mikelle Key-Solle, Sherry Kroll, Paul A Lansdowne, Winnie Lee, Swati Mehta, Sofie Morgan, Sephora Morrison, Susan N Nathan, Sachin Patel, Alexie Puran, Donald Wickline, and Liza DiLeo Thomas
Personal Narratives
Narrative Medicine Skills for End-of-Life
Elizabeth Summerfield
Research
Patients’ Experiences of Triage and Waiting in Emergency Departments: A Cross-sectional Survey
Carrie Janerka, Leslie D Gavin, Fenella J Gill, and PCC ED Triage Group
Correlation Between Resident Physician and Patient Perceptions of Empathy in the Emergency Department
Austin Porter, James Christian, Meryll E. Bouldin, Erin Willard, Stefan Graw, Sarah House, Sofie Morgan, Kristin Parker, and Carly Eastin
Perceived Social Support and Its Associated Factors in Patients Undergoing Hemodialysis: A Cross-Sectional Study
Hosna Karami and Parvin Abbasi
Impact of Non-Pharmacological Interventions on Patient Experience, Opioid Use, and Healthcare Utilization in Adult Cardiac Surgery: A Randomized Controlled Mixed Methods Trial
Julie R. Piazza, Alexander A. Brescia, Jessica N. Jenkins, Alexander J. Ivacko, Xiaoting Wu, Sara M. Jafri, Christopher J. Varlamos, James C. Piazza, Lindsay K. Heering, Stefanie L. Peters, Molly Dwyer-White, Bailey H. Brown, Faraz N. Longi, Katelyn P. Monaghan, Frederick W. Bauer, Varun G. Kathawate, Melissa C. Webster, Amanda M. Kasperek, Nickole L. Garvey, Claudia Schwenzer, Kiran H. Lagisetty, Michelle Riba, Donald S. Likosky, Jennifer F. Waljee, Nicholas H. Osborne, Mary E. Byrnes, and G. Michael Deeb
“Better Than Any Medicine:” Understanding How Therapy Dogs Support Patients Presenting with Mental Health and Substance Use Concerns in an Emergency Department Setting
Alexandria R. Pavelich, Colleen A. Dell, James Stempien, Holly McKenzie, Aimee Hozack, Jane Smith, Alexis Rowsell, Janet Gunderson, and Elizabeth Pease
Communicating Effectively when Engaging People with Lived Experience in Mental Health and Substance use Health Research: A Qualitative Descriptive Study
Lisa D. Hawke, Wuraola Dada-Phillips, Charlotte Munro, Shoshana Hauer, Claudia Sendanyoye, Yona Lunsky, Gillian Strudwick, Tanya Halsall, and Natasha Y. Sheikhan
The Patient Experience of the #Hellomynameis... Campaign and the Value of Personalised Embroidered Student Uniforms
Julie Derbyshire, Gemma Bradley, Sasha Ban, Lianne Horscroft, and Joanne Woodhead
Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues
Mike C. Porter, Xiaowen Guan, and Paul G. Omodt
Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System
Htun Ja Mai, Jabeen Ahmad, and Brant Oliver
Enhancing System-Level Quality Improvement through Patient-Inclusive Teamwork: A Review
Shaik Mohiuddin
Using Patient Experience Data With IMPACT: A Framework for Healthcare Improvement
Corey Adams, Ramesh Walpola, and Reema Harrison
Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia
Wesley Kapaya Mwambazi and Mubanga Mpundu
Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care
Jessica K. Jeffrey, Ron D. Hays, Randi Hissom, Mark Grossman, and Samuel A. Skootsky
A Systematic Review of the Literature on the Validity, Reliability, and Utility of the NHS Friends and Family Test as a Method for Gathering Feedback on and Improving the Experiences of Patients
Miss Jenny King, Catherine Davidson, Miss Hannah Wade, and Chris Graham
Case Studies
A Case Report on Meeting the Spiritual Need of Intubated Conscious Patient
Mahuya Karmakar, Santhna Letchmi Panduragan, and Faridah Mohd Said
Empowering Frontline Staff in Service Recovery
Sarah E. Duncan, Brianna Camera, Iva Ervin-Stanberry, and Heather L. Pezzullo
Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Walter Palmer MD; Joseph R. Mijares III, MD; and Sephora Morrison MBBS, MSCI, MBA
Virtual Nurse Discharge: Improving Patient and Nurse Experience
Dina Flihan, Christine Odell, Stacey Davis, Carolyn Oates, and Fay Wright
Leading Through Partnership: Development of a Hospital-Wide Family-Centered Care Collaborative
Jessica T. Fry, Naomi Shapiro, Barbara Lawlor Burke, Kalee Ryan, and Kerri Z. Machut
Co-Designing a Patient-Facing Version of a Mental Healthcare Pathway for People Receiving Dialysis
Alexandra Albers, Charlotte Berendonk, Julie Robison, Richard Sawatzky, Loretta Lee, Monika Bolin, Jeff Costley, Sandy Johnstone, Kevin Kemp, Justin LeRoux, May Tourangeau, Sabiha Zaman, and Kara Schick-Makaroff
