Editorial
Moving forward to the future of healthcare
Jason A. Wolf
Commentary
Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
Umair Majid and Aghna Wasim
Personal Narratives
Solitude and fear during the great coronavirus war
Chiara Catania, Ester Del Signore, and letizia gianoncelli
A student's lesson in healthcare disparities
Daniel Oluwatimilehin Macaulay, Christine Khandelwal, and Leah Rosen
A home for us and a womb for her: Living the Family Integrated Care model in a Danish NICU
Ann Katrine B. Miranda
Research
Cancer patient perspectives during the COVID-19 pandemic: A thematic analysis of cancer blog posts
Matthew A. Hintermayer, Mark Sorin, Joan M. Romero, Sarah M. Maritan, Owen J. Chen, and Surabhi Rawal
The impact of parental presence in the NICU on hospital alienation and other distress measures
Katherine D. Taylor, Lindsey McLaughlin, Devon Kuehn, Justin Campbell, John Kohler Sr, and Jason Higginson
Patient reported experience of inpatient rehabilitation in Australia
Jacquelin T. Capell, Tara Alexander, Julie Pryor, and Murray Fisher
Collecting child-patient feedback: A systematic review on the patient-reported outcome measures for hospitalized children
Haneen Ali, Astin Cole, Adam Sienkiewicz, Steffie Rosene, Reagan Shaffer, and Robert Thames
Exploring peer mentoring in pediatric transition: Perspectives of different stakeholders about accompanying patients in gastroenterology
Guillaume Dumais-Lévesque and Marie-Pascale Pomey
Living with cardiovascular disease (CVD): Exploring the biggest challenges for people affected by CVD in the UK, and their use (or not) of online resources
Sarah-Ann Burger, Alan J. Poots, Anna Perris, Helen Crump, Helen Thorne, Sally Hughes, and Jacob West
Consumer experiences of Chronic Obstructive Pulmonary Disease in regional Australia: A mixed methods study and logic model to identify consumer-experience mechanisms to avoid hospital and enhance outcomes
Anna Moran, Glenda Chapman, Ron Picard, Janet Chapman, Sally Squire, Guinever Threlkeld, and Irene Blackberry
How information sharing can improve patient and family experience in critical care: A focus group study
Jayne Garner, Sioban Kelly, Girendra Sadera, and Victoria Treadway
Enhancing patient involvement in quality improvement: How complaint managers see their roles and limitations
Nathalie Clavel and Marie-Pascale Pomey
Utilising co-design to improve outpatient neurological care in a rural setting
Andrew J. Butler, Sarah J. Prior, Sajina Mathew, David Carter, and Brad F. Ellem
Patient engagement in action: Timing and intensity of strategies used to engage low income depressed mothers of infants and toddlers
Maureen J. Baker, Beth Perry Black, and Linda S. Beeber
Responsiveness of primary health care services in Nigeria: The patients’ perspective
Daprim S. Ogaji, Chinedu B. Egu, Michael Nwakor-osaji, Amala C. Smart, Emeka F. Anyiam, and Faith C. Diorgu
Patients’ experience in Hong Kong hospitals: A comparison between south Asian and Chinese people
Nimisha Vandan, Janet Yuen-Ha Wong Dr., Paul Siu-Fai Yip Chair Professor, and Daniel Yee-Tak Fong Dr.
Patient experience in outpatient clinics: Does appointment time impact satisfaction?
Shikha Shah Modi, Jennifer B. Costigan, Mark Lemak, and Sue Feldman
Management of frequent ED users by community paramedics improves patient experiences and reduces EMS utilization
Oluwakemi Aiyedun Adio, Laura Ikuma, and Sonja Wiley
Addressing social disconnection among frequent users of community hospital emergency departments: A statewide implementation evaluation
A. Rani Elwy, Elisa Koppelman, Victoria Parker, and Chris Louis
Does an empathic pre-visit conversation with another team member improve perceived surgeon empathy?
Lindy Derkzen, Janna S E Ottenhoff, Carrie Barron, and David Ring
Factors associated with patient rating of physician communication effectiveness and satisfaction in musculoskeletal care
Amirreza Fatehi, Amanda Gonzalez MD, David Bandell, Joost Kortlever, Léon Rijk, and David Ring
Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
Yewande O. Addie, Tatiana Maser, Cecilia Luna, Casey Rayfield, and Kelli R. Agrawal
Case Studies
PANDA: A case-study examining a successful Audiology and Otology Patient and Public Involvement and Engagement research group
Laura Boddy, Richard Allen, Rosalyn Parker, Margaret E. O'Hara, and Amy V. Gosling
A systems thinking framework to improve care of the terminally ill: An Australian case study
Elizabeth Summerfield
Patient Experience Rounds (PER): Real-time feedback to improve the patient experience and quality of care
Amber Moore, Caroline Moore, Lydia Bunker, and Barbara Sarnoff
The use of organizational assessments in improving patient and staff experiences in the ambulatory care setting
Linda C. Lombardi, Andrew B. Wallach MD, and Paula A. Wilson MBA
