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Expanding the dialogue on patient experience
Jason A. Wolf PhD

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Concern for the patient’s experience comes of age
Irwin Press PhD

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Defining Patient Experience
Jason A. Wolf PhD, CPXP; Victoria Niederhauser DrPH, RN; Dianne Marshburn PhD, RN, NE-BC; and Sherri L. LaVela PhD, MPH, MBA

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How does patient experience fit into the overall healthcare picture?
Karen Luxford BSc(Hons), PhD, FAIM, FAAQHC and Sue Sutton RN, PhD, FHIMSS

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Evaluation and measurement of patient experience
Sherri L. LaVela PhD, MPH, MBA and Andrew S. Gallan PhD

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“Working the system”: The experience of being a primary care patient
Michelle LA Nelson PhD, Mark G. Torchia PhD, Jennifer B. Mactavish PhD, and Ruby E. Grymonpre PharmD

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A daughter’s frustration with the dearth of patient- and family-centered care
Cindy Brach

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Patients and families as partners in safety, quality, and experiences of care
Amy Jones and Kathy Dutton

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Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
Anndale McTavish MA and Cynthia Phillips RRT, MEd

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Improving the patient experience through provider communication skills building
Denise M. Kennedy MBA, John P. Fasolino MD, and David J. Gullen MD

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Physician-led patient experience improvement efforts: The CONNECT program, an emerging innovation
Harris P. Baden MD and Jennifer E. Scott MHA

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The impact of the resident duty hour regulations on surgical patients’ perceptions of care
Shital Shah PhD; Mary Katherine Krause MS, FACHE; Francis Fullam MA; Susan Vanderberg-Dent MD; and Amie E. Solber MS

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Patient care experiences and perceptions of the patient-provider relationship: A mixed method study
Jennifer Tabler MS; Debra L. Scammon MS, PhD; Jaewhan Kim PhD; Timothy Farrell MD; Andrada Tomoaia-Cotisel MPH, MHA; and Michael K. Magill MD

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Veterans’ experiences of patient-centered care: Learning from guided tours
Sara M. Locatelli PhD; Stephanie Turcios BS, CEPEP; and Sherri L. LaVela PhD, MPH, MBA

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Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
Edmund R. Becker PhD; Jason M. Hockenberry PhD; Jaeyong Bae MA; Ariel C. Avgar PhD; Sandra S. Liu PhD, MBA; Ira Wilson MD, MSc; and Arnold Milstein MD, MPH

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Psychometric properties of the new Patients’ Expectations Questionnaire
Ann Bowling BSc, MSc, PhD and Gene Rowe PhD

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What matters most to patients? Participative provider care and staff courtesy
Andrew H. Van de Ven

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Patients’ experiences in the UK: Future strategic directions
Sophie Staniszewska and Neil Churchill

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The role of governing boards in improving patient experience: Attitudes and activities of health service boards in Victoria, Australia
Marie Bismark, Susan Biggar, Catherine Crock, Jennifer M. Morris, and David M. Studdert

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Caregiving and the experience of health and illness in children living with HIV/AIDS in Gulu District Northern Uganda: An ethnographic research narrative
Constantine S.L. Loum PhD