Articles
To serve patients is our greatest privilege
David T. Feinberg MD, MBA
Customer service vs. Patient care
Kathy Torpie
The patient experience movement moment
William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD
Hindsight is 20/20: Lessons learned after implementing experience based design
Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, and Deborah Devitt
Patient experience of care in a student-faculty collaborative practice
Rebecca A. Berman, Scott Elman, Pratyaksh Kumar Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, and Karen Donelan
Beyond credentialing in physician selection: Application of an instrument that measures behavioral aptitude
Edgar Staren MD, PhD, MBA; Susan Hirt Ph.D.; and Doug Rath M.A.
Enhancing patient experience by training local trainers in fundamental communication skills
Calvin L. Chou, Laura Cooley, Ellen Pearlman, and Maysel Kemp White
Creating and sustaining a culture of accountability for patient experience
Denise M. Kennedy MBA; Roshanak Didehban MHS, FACHE; and John P. Fasolino MD
Improving the patient experience through nurse leader rounds
Judy C. Morton, Jodi Brekhus, Megan Reynolds, and Anna Kay Dykes
Evaluation of an advisory committee as a model for patient engagement
Cynthia Kendell, Robin Urquhart, Jill Petrella, Sarah MacDonald, and Meg McCallum
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
Fadi Hachem, Jeff Canar, Francis Fullam MA, Andrew S. Gallan PhD, Samuel Hohmann, and Catherine Johnson
Feasibility of using emergency department patient experience surveys as a proxy for equity of care
Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, and Eric Grafstein
Using a data-driven organizational improvement model to engage an interdisciplinary team in transforming a public women’s health clinic
Kenneth J. Feldman, Molly Lopez, and Morris Gagliardi
Are we providing patient-centered care? Preferences about paracentesis and thoracentesis procedures
Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, and Diane B. Wayne
Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis
Susan Horky LSCW, Laura E. Sherman MSW, Julie Polvinen, and Michael Rich MD
Exploring the impact of an interprofessional care protocol on the patient experience and outcomes for seniors with diabetes
Linda J. Mast PhD, FACMPE; Ateequr Rahman PhD; Diane Bridges PhD; and Neil L. Horsley DPM
Learning what high quality compassionate care means for cancer patients and translating that into practice
Fiona McKenzie, Katherine Joel, Charlotte Williams, and Kathy Pritchard-Jones Professor
Book Review: Questioning Protocol
Barbara Lewis MBA
