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Articles

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Patient experience established: One year later
Geoffrey A. Silvera and Jason A. Wolf PhD

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Meaningful and effective patient engagement: What matters most to stakeholders
Mandy Bellows, Katharina Kovacs Burns, Karen Jackson, Brae Surgeoner, and Jennifer Gallivan

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Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, and Vincent Dumez

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The Children’s Hospital of Philadelphia Family Partners Program: Promoting child and family-centered care in pediatrics
Amy Kratchman, BA; Darlene Barkman, MA; Kathy Conaboy, BA; Anna de la Motte, MSed; Rachel Biblow, MSW; and Katherine Bevans, PhD

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Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model
Olena Mazurenko MD, PhD; Sheila Bock PhD; Catherine Prato; and Margarita Bondarenko

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Patient satisfaction reported by in-visit and after-visit surveys
Rukiya Wongus, Nicholas H. Schluterman, Sharon Feinstein, Nihkolle McGirt, Deborah R. Greenberg, and David B. Schwartz

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Measuring patient experience in a safety net setting: Lessons learned
Nina Shabbat, Katy Dobbins, Sonja Seglin, and Kristin Davis

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Patient centered infertility care: The health care provider’s perspective
Alana Streisfield, Nurun Chowdhury, Rebecca Cherniak, and Heather Shapiro

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Patient complaints as predictors of patient safety incidents
Helen L. Kroening, Bronwyn Kerr, James Bruce, and Iain Yardley

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Cancer patients’ experiences of error and consequences during diagnosis and treatment
Henriette Lipczak, Liv H. Dørflinger, Christine Enevoldsen, Mette M. Vinter, and Jeanne L. Knudsen

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Building national consensus on experiences of care
Anna Baranski, Neil Churchill, and Sophie Staniszewska

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Variations in the patients’ hospital care experience by states’ strategy for Medicaid expansion: 2009-2013
Edmund Becker; Kenton Johnston PhD; Jaeyong Bae; Jason M. Hockenberry PhD; Ariel C. Avgar; Sandra Liu; Ira Wilson; and Arnold Milstein MD, MPH

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The patient portal and abnormal test results: An exploratory study of patient experiences
Traber Giardina, Varsha Modi, Danielle Parrish, and Hardeep Singh