Abstract
The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the patient experience initiatives. Hospital leadership led the formation of a Patient Experience Team to implement ten initiatives in order increase the top box score in the domain of willingness to recommend the hospital, as that was selected as a global measure of success for the overall improvement project.
Recommended Citation
Moorer K, Kunupakaphun S, Delgado E, Moody M, Wolf C, Moore K, Eamranond P. Using appreciative inquiry as a framework to enhance the patient experience. Patient Experience Journal. 2017; 4(3):128-135. doi: 10.35680/2372-0247.1197.
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