Editorial
The patchwork perspective: A new view for patient experience
Jason A. Wolf PhD
Commentaries
Accelerating patient experience performance: Collaboration and engagement as drivers for success
Sidney Klajner
Rebalancing the patient experience: 20 years of a pendulum swing
Tiffany Christensen
Personal Narratives
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss
Kenneth Royal and April Kedrowicz
Research
Perfect ratings with negative comments: Learning from contradictory patient survey responses
Andrew S. Gallan, Marina Girju, and Roxana Girju
Healthcare providers versus patients' understanding of health beliefs and values
Betty M. Kennedy, Matloob Rehman, William D. Johnson, Michelle B. Magee, Robert Leonard, and Peter T. Katzmarzyk
Patient and provider experiences with relationship, information, and management continuity
Jeanette Jackson, Gail MacKean, Tim Cooke, and Markus Lahtinen
Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
Minna Saslaw, Dana R. Sirota, Deborah P. Jones, Marcy Rosenbaum, and Steven Kaplan
Patient safety: just ask. Patients as reporters of real-time safety data; a pilot project to improve patient safety in secondary care
Thomas A. Cairns Dr and Iain Mccallum Mr
Maintaining public health insurance benefits: How primary care clinics help keep low-income patients insured
Rose L. Harding, Jennifer D. Hall, Jennifer DeVoe, Heather Angier, Rachel Gold, Christine Nelson, Sonja Likumahuwa-Ackman, John Heintzman, Aleksandra Sumic, and Deborah J. Cohen
The impact of provider service networks in Florida Medicaid managed care on enrollees’ satisfaction
Sinyoung Park, Jeffrey S. Harman, and Allyson G. Hall
Operationalizing person-centered care practices in long-term care: recommendations from a “Resident for a Day” experience
Jennifer L. Johs-Artisensi
Exploratory pilot testing of the psychometric properties of the person engagement index instrument among older, community-dwelling adults
Ellen Swartwout, Taya Irizarry, Annette DeVito Dabbs, and Scott Barnett
I’m going to tell you a little about myself: Illness centrality, self-image and identity in cystic fibrosis
Susan Horky LCSW, Laura Sherman LICSW, Julie K. Polvinen BA, Medhavi Saxena MD, and Michael Rich MD
Patient experience of taking adjuvant endocrine therapy for breast cancer: a tough pill to swallow
Kuang-Yi Wen, Rita Smith, Aruna Padmanabhan, and Lori Goldstein
Patient experiences in intensive care units: a systematic review
Serpil Topçu, Şule Ecevit Alpar, Bilgi Gülseven, and Ayda Kebapçı
Case Studies
Using appreciative inquiry as a framework to enhance the patient experience
Kerry Moorer MBA; Schawan Kunupakaphun; Elilzabeth Delgado; Matthew Moody; Christina Wolf MSN, RN, CNL; Karen Moore RN, MS, FACHE; and Pracha Eamranond MD, MPH
“We were learning together and it felt good that way.” A case study of a participatory group music program for cancer patients
Laurie Sadowski
Patient experience in the behavioral health setting: Key best practices throughout an organizational journey
Mark L. D'Agostino, Tena Vizner, Daniel Wald, Linda Espinosa, and Rick Evans
