Editorial
Elevating the discourse on experience in healthcare’s uncertain times
Jason A. Wolf PhD, CPXP
Commentary
Patient partner compensation in research and health care: the patient perspective on why and how
Dawn P. Richards, Isabel Jordan, Kimberly Strain, and Zal Press
Personal Narrative
Research
Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
Kathleen L. Withers, Sarah Puntoni, Susan O'Connell, Robert I. Palmer, and Grace Carolan-Rees
Developing the first pan-Canadian acute care patient experiences survey
Salima Hadibhai, Jeanie Lacroix, and Kira Leeb
Can specific feedback improve patients’ satisfaction with hospitalist physicians? A feasibility study using a validated tool to assess inpatient satisfaction
Sarah E. Richards, Rachel Thompson, Steven Paulmeyer, Ashvita Garg, Sarah Malik, Kristy Carlson, Elizabeth Lyden, and Jason Shiffermiller
Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
Alison Tothy, Sunitha K. Sastry, Mary K. Springman, Heather M. Limper, John Fahrenbach, and Susan M. Murphy
Improving the patient experience through patient portals: Insights from experienced portal users
Cynthia J. Sieck, Jennifer L. Hefner, and Ann Scheck McAlearney
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Bradley Lloyd, Mark Elkins, and Lesley Innes
Racial/ethnic and geographic differences in access to a usual source of care that follows the patient-centered medical home model: Analyses from the Medical Expenditure Panel Survey data
Zo Ramamonjiarivelo, Delawnia Comer-HaGans, Shamly Austin, Karriem Watson, and Alicia Kaye Matthews
What older adults want from their health care providers
Hazel Williams-Roberts, Sylvia Abonyi, and Julie Kryzanowski
Patients educating health care providers on Lynch syndrome
Kelsey Hennig, Barry DeCoster, Rebecca Chu, Wendy Parker, Lisa Campo-Engelstein, and Allison M. Burton-Chase
The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
Else F. de Ridder, Tessa Dekkers, Jarry T. Porsius, Gerald Kraan, and Marijke Melles
Rules of engagement: Strategies used to enlist and retain underserved mothers in a mental health intervention
Maureen J. Baker PhD, RN, CNL; Beth Perry Black PhD, RN, FAAN; and Linda S. Beeber PhD, PMHCNS-BC, FAAN
How younger adults with psychosocial problems experienced person-centered health consultations
Line Soot, Kirsten S. Freund, Jørgen Lous, Mikkel Vass, and Lotte Hvas
A photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care
Samuel F. Sestito, Keri L. Rodriguez, Kristina L. Hruska, James W. Conley, Michael A. Mitchell, and Adam J. Gordon
Perceptions of patient-centered care among veterans with gastroesophageal reflux disease on proton pump inhibitor therapy
Salva N. Balbale; Andrew Gawron; and Sherri L. LaVela PhD, MPH, MBA
Case Studies
Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study
Agnes Barden and Nicole Giammarinaro
Tell Me More: Promoting compassionate patient care through conversations with medical students
Danielle Qing, Anjali Narayan, Kristin Reese, Sarah Hartman, Taranjeet Ahuja, and Alice Fornari
