Editorial
Reframing the conversation on patient experience: Three considerations
Jason A. Wolf PhD, CPXP
Personal Narrative
One patient's experiences and expectations in the healthcare system: Complicated and critical illness with rare diagnosis described by his advocate
Jennifer Cademartori
Research
Acquiring knowledge prior to diagnosis: A grounded theory of patients’ experiences
Jennifer K. Roddis, Immy Holloway, Carol Bond, and Kathleen T. Galvin
Patient participation in medical consultations: the experience of patients from various ethnolinguistic backgrounds
Rhéa Rocque, Annabel Levesque, and Yvan Leanza
Exploring interventions to increase primary care providers’ use of self-management goals
Nanci Reiland, Kathleen Fitzgerald, and Mary E. Maragos
Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
Moyez Jiwa, Catherine Krejany, Lee Gaedtke, Epi Kanjo, Ruthra Nagendran, Carolyn O'Shea, and Iain Greenlees
Using experience-based design to understand the patient and caregiver experience with delirium
Lauren Russ, Jennifer Phillips, Val Ferris, Amy London, Logan Kendall, and Craig Blackmore
Representing the patient experience of heart failure through empathy, journey and stakeholder mapping
Leanna Woods, Jed Duff, Erin Roehrer, Kim Walker, and Elizabeth Cummings
How have Patients' Experiences of Cancer Care Been Linked to Survival? A Systematic Review
Saleh A. Alessy, Margreet Lüchtenborg Dr, and Elizabeth A. Davies Dr.
Patient perception of telephone follow-up after resection for colorectal cancer: Is it time for an alternative to the out-patient clinic?
Marcus Gilmartin, Nicholas Leaver, George Hall, Helena Fawdry, Seung Lee, James Nicholson, Ramya Kalaiselvan, and Raj Rajaganeshan
“Can I still get a tattoo?” Patients’ experiences across the clinical trajectory for metastatic melanoma: a dynamic narrative model of patient journey
Klay Lamprell, Melvin Chin, and Jeffrey Braithwaite
Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
Rebecca Baines, John Donovan, Samantha Regan de Bere, Julian Archer, and Ray Jones
The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
Erin Godden, Andrea Paseka, Jan Gnida, and Joe Inguanzo
Case Studies
A case study of the patient wait experience in an emergency department with therapy dogs
Colleen A. Dell, James Stempien, Lindsey Broberg, Alicia Husband, Lacey Jurke, Betty Rohr, Jane Smith, Joseph Rubin, Susan Tupper, Donna Goodridge, Cathie Fornssler, and Logan Fele-Slaferek
Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
Tara Servati, Kalpana Pethe, and Victoria Tiase
The importance of physician to physician coaching, medical director and staff engagement and doing “one thing different”
Ghazala Q. Sharieff
Twelve principles to support caregiver engagement in health care systems and health research
Kerry Kuluski, Kristina M. Kokorelias, Allie Peckham, Jodeme Goldhar, John Petrie, and Carole Anne Alloway
Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
Natalie Sanchez and Kimberly Hermis
NHS England Always Events® program: Developing a national model for co-production
Claire Marshall, Angela Zambeaux, Esther Ainley, David McNally, Jenny King Miss, Lorraine Wolfenden, and Helen Lee
