Editorial
The future of patient experience: Five thoughts on where we must go from here
Jason A. Wolf PhD, CPXP
Personal Narratives
Is it fair to compare? A patient and family experience of two healthcare systems and neurosurgical teams within a two-week period
Laura Miller CPXP
Research
Engaging under- and/or never-engaged populations in health services: A systematic review
Lesley Moody, Erica Bridge, Vidhi Thakkar, Naomi Peek, Tanvi Patel, Suman Dhanju, and Simron Singh
Refugees' perceptions of primary care: What makes a good doctor's visit?
Anne Mutitu, Bev Zabler, and Jeana M. Holt
From diagnosis to routine care in type 1 diabetes in children: Parents’ experiences
Géraldine Heilporn, Maude Laberge, André Côté, and Monia Rekik
Service user interview panels for recruitment to UK child and adolescent mental health services: A questionnaire study exploring the experiences of young people, staff and candidates
Sophie M. Allan Ms and Emma Travers-Hill Dr
Using patient experience in optimizing the total knee arthroplasty patient journey
Nienke Wolterbeek, Dieuwertje J. Hiemstra, Fiona A. van der Hoeven, and Kiem G. Auw Yang
Patient-initiated second opinions during acute hospital care
Roni Gagin, Neta HaGani, Esti Zigelboim, and Shiri Shinan-Altman
Patient perspectives: Four pillars of professionalism
Laura Yvonne Bulk, Donna Drynan, Sue Murphy, Patricia Gerber, Roberta Bezati, Sacha Trivett, and Tal Jarus
Conceptual frameworks and degrees of patient engagement in the planning and designing of health services: A scoping review of qualitative studies
Umair Majid and Anna Gagliardi
Enhancing emergency care environments: Supporting suicidal distress and self-harm presentations through environmental safeguards and the built environment
Stephanie Liddicoat
Volunteer contributions in the emergency department: A scoping review
Sophie Glanz, Brittany Ellis, Shelley L. McLeod, Cameron Thompson, Don Melady, and Michelle Nelson
Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
Kimberley Marshall-Aiyelawo PhD, USN, MSC (Ret); Richard Bannick PhD, USAF, MSC (Ret); Sharon Beamer AuD; Melissa Gliner PhD; Terry McDavid Ms; Daniel Muraida PhD; Janice Ellison USAF Nursing Services (Ret); Beatrice Abiero PhD; Alan Roshwalb PhD; and Mark Andrews
Case Studies
Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
Jessica Colyer, Tina Halley, Melissa Winter, Jennifer Coldren, and Martha Parra
Seven steps to successful change: How a large academic medical center prepared patients for organizational change
Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, and Jason Morgan
