This story is about how the Patient Experience and Engagement Program (PEEP) team at University of Chicago Medicine adapted our patient rounding program from in-person to virtual during the COVID-19 crisis. With creativity and ingenuity, our team shifted on a dime to ensure that patients received the kind of care and connection that allowed them to start the recovery process from what could otherwise be a traumatizing experience before they even leave the hospital. I will explain the steps we took to quickly transition our rounding program from in-person to virtual. But more than that, I want to convey the power of connection to support healing – especially when circumstances are challenging. During and after the COVID-19 pandemic, people need ways to maintain human connections.
This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (http://bit.ly/ExperienceFramework)
Murphy SM. How University of Chicago Medicine designed virtual rounding to maintain human connections during COVID-19. Patient Experience Journal. 2020; 7(2):80-82. doi: 10.35680/2372-0247.1457.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.