Article Title

How University of Chicago Medicine designed virtual rounding to maintain human connections during COVID-19

Authors

Susan M. Murphy, University of Chicago MedicineFollow

Abstract

This story is about how the Patient Experience and Engagement Program (PEEP) team at University of Chicago Medicine adapted our patient rounding program from in-person to virtual during the COVID-19 crisis. With creativity and ingenuity, our team shifted on a dime to ensure that patients received the kind of care and connection that allowed them to start the recovery process from what could otherwise be a traumatizing experience before they even leave the hospital. I will explain the steps we took to quickly transition our rounding program from in-person to virtual. But more than that, I want to convey the power of connection to support healing – especially when circumstances are challenging. During and after the COVID-19 pandemic, people need ways to maintain human connections.

Experience Framework

This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (http://bit.ly/ExperienceFramework)

• Access other PXJ articles related to this lens.
• Access other resources related to this lens

Recommended Citation

Murphy, Susan M. (2020) "How University of Chicago Medicine designed virtual rounding to maintain human connections during COVID-19," Patient Experience Journal: Vol. 7 : Iss. 2 , Article 16.
DOI: 10.35680/2372-0247.1457