West Park Healthcare Centre located in Toronto, Ontario, Canada provides specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke and traumatic musculoskeletal injuries. This narrative showcases the strategies, processes and the lessons learned and subsequently utilized throughout the COVID-19 pandemic to engage patients and their family and peers.
This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (http://bit.ly/ExperienceFramework)
Benn Orava S, Cook K, Brown A. Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting. Patient Experience Journal. 2020; 7(2):98-102. doi: 10.35680/2372-0247.1476.