As a Black woman and a patient, the author describes what it is like navigating healthcare as a person of color in the U.S. Fully aware of the disparities that exist in healthcare, she shares her personal roadmap for assessing equity as a patient searching for a new provider. In the absence of standardized ways to assess equitable outcomes, she has created her own metrics and uses them to draw her own conclusions. From her experience as a Patient and Family Advisor, the author provides clues for assessing diversity within healthcare organizations. Imagining a new existence in healthcare, the author calls for organizations to look inside at their practices and policies to do this new thing called equity. A transformed healthcare system can become a reality but only in those organizations where “what you do” matches “what you say.”
This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework (https://www.theberylinstitute.org/ExperienceFramework).
Montgomery N. “I See What You Do”: A patient’s view of equity. Patient Experience Journal. 2021; 8(2):4-6. doi: 10.35680/2372-0247.1622.