Editorial
Commentary
Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone
Cynda H. Rushton, Laura J. Wood, Karen Grimley, Jerry Mansfield, Barbara Jacobs, and Jason A. Wolf
Personal Narratives
How to address fear: A patient’s perspective of seeking care during COVID-19
Rosie Bartel, Sydney Hoel, Nasia Safdar, and Mary Jo Knobloch
Focus on optimal health, not ideal health
John M. Roll
Research
Using design-thinking to investigate and improve patient experience
Jennifer Smiechowski, Megan Mercia, Kyle Kemp, Elizabeth Oddone Paolucci, Maria Santana, and Rahim Kachra
Co-production development of a decision support tool for peers and service users to choose technologies to support recovery
Mbita Mbao, Yaara Zisman Ilani, Ali Gold, Amanda Myers, Robert Walker, and Karen L. Fortuna
Consumer representative experiences of partnership with health workers in Australia
Coralie R. Wales, Judith A. Lababedi, Alison Coles, Philip Lee, and Emma Clarke
Perceptions of the healthcare system among stakeholders
Michael D. Markee, Christine Ascencio, Laura Brugger, Renee Jonas, and Hisako Matsuo
Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
Sean T. Bomher, Matthew Wood, Elizabeth Uhlhorn, Sandro Marques, Lee Kwiatkowski, Natasa Tekic, Cameron D'Alpe, Natalie M. Pageler, and Lane F. Donnelly
The effect of service excellence training: Examining providers' patient experience scores
Katelyn J. Cavanaugh, Monica A. Johnson, and Courtney L. Holladay
Implementing PODS (Patient Oriented Discharge Summary) in an acute medical urban health setting in Vancouver, Canada
Agnes T. Black, Suzanne Nixon, MacLeod Meghan, Christine Wallsworth, Lena Cuthbertson, Beena Parappilly, Jay MacDonald, Kate McNamee, and Cheryl Prinzen
Patient satisfaction while enrolled in clinical trials: A literature review
Ilufredo Y. Tantoy, Andrea N. Bright, Evan Paelmo, Emily I. Moreland, Ashley N. Trost, Joan Pasquesi, Charlotta Weaver, and Richard T. D'Aquila
Motivations, experiences, and aspirations in patient engagement of people living with metastatic cancer
Patricia L. Stoop and Leslie Duran
Patients’ experiences and satisfaction with health care in the Salah Azaiez Institute of Cancer in Tunisia in 2020
Hyem Khiari, Marwa Chraiet, Rym Mallekh, Ines Cherif, and Mohamed Hsairi
Case Studies
Patient engagement in an academic community-based primary care practice’s management committee: A case study
Emmanuelle Trépanier, Marie-Pascale Pomey, and Paule Lebel
Using a multidisciplinary data approach to operationalize an experience framework
Kevin Spera, Garrett Holmes, and Sunni Barnes
