Healthcare is the ultimate team sport, and this case study explores how to build teamwork across teams. The ability for nursing, environmental services and food and nutrition services to work collaboratively to benefit patients is paramount to a patients experience and outcomes. The case study describes how the work was done to build teams and then improved outcomes in both patient and employee experiences. The learnings are applicable to any team setting not just those described in this case study.
This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework (https://www.theberylinstitute.org/ExperienceFramework).
Carlson B, Graham R, Stinson B, LaRocca J. Teamwork that affects outcomes: A method to enhance team ownership. Patient Experience Journal. ; 9(2):94-98. doi: 10.35680/2372-0247.1723.
Health and Medical Administration Commons, Interpersonal and Small Group Communication Commons, Leadership Studies Commons, Nursing Administration Commons, Organizational Behavior and Theory Commons, Organization Development Commons