Editorial
A call to action for human experience
Jason A. Wolf
Commentary
The paradoxical injunctions of partnership in care: Patient engagement and partnership between issues and challenges
Khayreddine Bouabida, Marie-Pascale Pomey, genevieve Cyr, Ursulla Aho-Glele, and Breitner Gomes Chaves
Personal Narrative
No visitors allowed: How health systems can better engage patients’ families during a pandemic
Jennifer Schlimgen and Amy Frye
Research
Reexamining “Defining Patient Experience”: The human experience in healthcare
Jason A. Wolf, Victoria Niederhauser, Dianne Marshburn, and Sherri L. LaVela
The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: A critical role for subjective advocates
Geoffrey A. Silvera, Jason A. Wolf PhD, Anthony Stanowski, and Quint Studer
An evaluation of the effectiveness of a unique patient experience response program that provided virtual, visual and emotional connectivity to patients and families during the COVID-19 crisis
Diane Burshtein and Donna Powers
An evidence-based tool (PE for PS) for healthcare managers to assess patient engagement for patient safety in healthcare organizations
Ursulla Aho-Glele, Marie-Pascale Pomey, Maiana Regina Gomes de Sousa, and Khayreddine Bouabida
Safety participation at the direct care level: Results of a patient questionnaire
Lenora Duhn, Nathaniel Gumapac, and Jennifer Medves
The association between an established Chief Experience Officer role and hospital patient experience scores
William Breen, Seongwon Choi, Kristina "Ria" Hearld, Stephen J. O'Connor, Edward Rafalski, and Nancy Borkowski
Patients’ and family caregivers’ perceptions of doctor-to-doctor advice and electronic referral notifications in Alberta
Yong Li and Annabelle Wong
The impact of patient shadowing on service design: Insights from a family medicine clinic
Andrew S. Gallan, Bruce Perlow, Riddhi Shah, and Judith Gravdal
Delivery of patient education and support using an online digital platform for patients undergoing primary hip and knee replacement: The patient’s perspectives
Paul N. Baker and Natalie L. Clark
Surveying pediatric caregivers’ readiness for dyad isolation in the hospital during COVID-19
Shanqing Yin, Mei Zi Quek, Celestine Mun Ting Yeo, Sylvia Mun, Ronghui Li, and Derrick Chan
Needle phobia: How to improve the child's experience during blood drawing
Maria D. Navarro, Helena Illera, Bonaventura Ruíz, Montserrat Naudó, Núria Serrallonga, Sonia Tordera, David Kornmehl, Lola Crevillén, Ana Bosque, David Nadal, and Mercedes Jabalera
The experiences of rural British Columbians accessing surgical and obstetrical care
Aria Jazdarehee, Anshu Parajulee, and Jude Kornelsen
Partnering with patients to design a prehabilitation program for optimizing the patient experience through general surgery
Jacqueline Francis-Coad, Dale Edgar, Caroline E. Bulsara, Alix Barrett-Lennard, Kristine Owen, David Fletcher, Fiona Wood, and Anne-Marie Hill
Co-production of the quality of patient-centered outcomes research partnerships instrument for people with mental health conditions
Karen L. Fortuna, Amanda Myers, Jessica Brooks, Caroline Collins-Pisano, Skyla Marceau, Sarah Pratt, Kathy Lyons, Robert Walker, Shavon Thompson, Kaycie Greene, Willie Pringle, and Katina Carter
Exploring mental health experience in individuals living with temporomandibular disorders
Wafaa Safour and Richard Hovey
Case Studies
Patient and provider perspectives regarding criteria for patient prioritization in two specialized rehabilitation programs
Julien Déry, Angel Ruiz, François Routhier, Marie-Pierre Gagnon, André Côté, Daoud Ait-Kadi, Valérie Bélanger, and Marie-Eve Lamontagne
Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
Carlos Bezos, Rosa M. Salazar, and María Caballero
